Ashleigh Crawford
Covington
Summary
Results-driven Finance Supervisor recognized for high productivity and efficient task completion. Skilled in financial analysis, efficient monthly, quarterly, and yearly reporting, as well as strategic planning. Excel in problem-solving, communication, and leadership to navigate complex financial landscapes and drive organizational success. Committed to fostering teamwork and innovation to meet and exceed financial objectives.
Overview
13
13
years of professional experience
Work History
Finance Supervisor
TTEC
Covington
12.2021 - Current
- Supervised finance team to ensure accurate financial reporting and compliance.
- Coordinated audits with external partners to maintain regulatory compliance.
- Trained staff on financial systems and procedures for improved performance.
- Reviewed accounts payable and receivable processes for accuracy and efficiency.
- Conducted regular meetings with finance staff to review performance objectives and goals.
- Analyzed monthly financial statements, identified variances, and provided recommendations for corrective action.
- Prepared monthly, quarterly and annual financial statements for management review.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Finance Lead
Faneuil
10.2016 - Current
- Complete investigation of all credit card charge backs and other reverse transactions.
- Processing all adjustments/fees relating to credit card charge backs as well as account adjustments due to failed/declined banking transactions.
- Issue all customer refunds and process all closed account requests.
- Posting mailed payments to appropriate accounts.
- Reconciliation of payments received, deposited, and posted.
- Accuracy of end of day reconciliation.
- Financial discrepancies resolved and month closed.
- Providing daily/monthly financial, management, and reconciliation reports.
- Transfer toll revenue to relevant Virginia toll facilities for tolls posted to accounts.
- Processing out of state transfers to relevant toll facilities.
- Daily verification of individual clerk cash outs.
Customer Care Analyst
Faneuil
08.2012 - 10.2016
- Customer Service responsible for maintaining customer accounts, resolving issues with customer complaints, maintaining quality standards.
- Assisted with training class for new associates.
- Provided support with preparing user training manual.
- Processed daily incoming requests for patrons regarding the maintenance of their account.
- Assisting customer service reps with any issues/questions pertaining to a patron’s account.
- Verifying daily cash outs.
Education
High School -
Covington High School
Covington01.2003
Associate Degree - general studies, education
DSLCC
Clifton Forge, VASkills
- Team supervision
- Financial analysis
- Financial reporting
- Process improvement
- Data reconciliation
- Attention to detail
- Performance evaluation
- Bank reconciliation
- Decision-making
- Time management abilities
- Team building leadership
- Excel and all Microsoft applications
- Win Client
- Forte
- Typing
Summary
17 years, 8 years, 10 years, 8 years
Personal Information
Typing Speed: min 80 wpm
References
References available upon request.
Timeline
Finance Supervisor
TTEC
12.2021 - Current
Finance Lead
Faneuil
10.2016 - Current
Customer Care Analyst
Faneuil
08.2012 - 10.2016
High School -
Covington High School
Associate Degree - general studies, education
DSLCC