Ashleigh cundy
Summary
Dynamic leader with proven expertise in operations management and cost control, honed at Hickory Liquor and Wine. Excelled in fostering team collaboration and driving sales growth, achieving significant profitability increases. Skilled in customer service and problem resolution, adept at building lasting relationships and enhancing operational efficiency.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Professional in operations management with proven track record of driving efficiency and productivity. Known for fostering team collaboration and adapting to evolving business needs. Skilled in strategic planning, process optimization, and resource management to deliver impactful results. Respected for reliability and results-focused approach.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
Work History
General Manager
Hickory Liquor and Wine
10.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Processed payroll accurately and efficiently, ensuring compliance with state and federal regulations.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Received and screened phone calls and emails.
- Reduced staff overtime hours by optimizing schedules and minimizing conflicts.
- Provided exceptional customer service to both internal departments and external vendors, addressing inquiries professionally and efficiently.
- Reconciled processed invoices against purchase orders, identifying discrepancies and resolving issues promptly.
- Managed high volume of invoices, consistently meeting deadlines while maintaining accuracy and organization.
- Enhanced vendor relationships through timely communication, prompt payment, and issue resolution.
General Manager of Food Service
Which Wich Superior Sandwiches
02.2019 - 02.2022
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
General Manager of Food Service
Amos Bbq
02.2014 - 01.2019
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
- Oversaw training of more than 15 team members.
- Reviewed and approved employee schedules and timesheets.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
- Oversaw food preparation and monitored safety protocols.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
GED -
Penn Foster
Canton, GA12-2015
Skills
- Cost control
- Problem resolution
- Operations management
- Customer service
- Staff leadership
- Relationship building
- Ordering supplies
- Staff supervision
- Employee scheduling
- Hiring procedures
- Money handling
- Quality management
Timeline
General Manager
Hickory Liquor and Wine
10.2022 - Current
General Manager of Food Service
Which Wich Superior Sandwiches
02.2019 - 02.2022
General Manager of Food Service
Amos Bbq
02.2014 - 01.2019
GED -
Penn Foster