Ashleigh Daughtry
Jacksonville
Summary
Results-oriented professional with extensive experience at Alta Bluff Animal Hospital, specializing in appointment scheduling and client relations. Demonstrated expertise in efficient record management and enhanced customer service. Skilled in payment processing and medication approval, contributing to a seamless experience for clients and staff.
Overview
14
14
years of professional experience
Work History
Receptionist
Alta Bluff Animal Hospital
Jacksonville
07.2024 - Current
- Promptly replying to clients and veterinary partners emails, handling incoming phones calls in regards to scheduling, questions, processing payments and return clients calls in a timely manner
- Approve medications through online platforms, fill inhouse prescriptions, outsource prescriptions to be filled by 3rd parties
- Maintain clients records by ensuring records are scanned in and follow ups are scheduled
- Keep a clean and organized front desk, lobby and restroom to ensure clients and staff feel supported
- Effectively coordinate and communicate with staff, technicians, doctors and clients to ensure a positive experience for patients
Receptionist
Beaches Animal Clinic
Jacksonville
05.2021 - 07.2024
- Handle incoming and outgoing phone calls, receive and process medication requests, maintain emails and scan patient charts into Avimark
- Schedule and verify appointments, request and attach previous medical history for new patients, check in appointments and process payments
- Assist with technician appointments and blood draws when needed
- Manage prescription food inventory and submit orders weekly
Kennel Assistant
Beaches Animal Clinic
Jacksonville
07.2020 - 05.2021
- Monitor boarding patients throughout the day, ensuring they are given food, water and medications as needed
- Keep up with ordering of supplies such as trash bags, paper towels, hand soap etc
- Regularly disinfect kennels and surrounding areas, make sure parking lot is free of debris and yard is kept clean
- Assist reception and technicians with tasks in free time
Office Manager
Lakewood Animal Clinic
Jacksonville
06.2016 - 07.2020
- Oversee clinic employees including hiring and training new staff members, shift scheduling, employee write-ups, and termination when necessary
- Order all supplies needed for clinic, keep track of clinic inventory and handle weekly food orders
- Serve as direct contact for all partner companies, schedule meetings for staff and doctor on new products
- Manage all client payment plans, collect payment information, schedule dates for payments, and process payment with client’s permission
- Assist the doctor by preparing for surgical procedures, processing lab work, administering vaccines and conducting ECG’s when needed
- Ran clinic’s booth at GoldenFest for three years; gathered supplies, set up and dismantled booth, greeted potential new patients and passed out flyers about clinic’s offers
Hostess
Outback Steakhouse
Jacksonville
06.2011 - 06.2016
- Organized charts for available seating, greeted guest when they arrived, showed guests to their seating area
- Answered incoming phone calls, took reservations, handled on gift card and promotion sales
- Was promoted to Curbside Takeaway in 2013; duties included taking to-go orders, ensuring order was correct before placing in packaging, taking order out to guest’s car
- Certified trainer for new hires at Curbside Takeaway and hostess stand, showed new hires layout of restaurant and helped them start working their first week
- Monthly administrative assistant for two years, organized receipts, handled book-keeping, submitted required information to corporate
Sales Associate
Old Navy
Jacksonville
11.2011 - 02.2012
- Greeted customers as they arrived, assisted customers locate specific items and helped with fitting rooms
- Organized inventory and restocked items up front
- Helped to maintain overall appearance of store
Education
High School -
Westside High School
Jacksonville, FL01.2011
Skills
- Appointment scheduling
- Customer service
- Record management
- Payment processing
- Medication approval
- Electronic filing
- Inventory management
- Communication skills
- Client relations
- Front desk operations
Timeline
Receptionist
Alta Bluff Animal Hospital
07.2024 - Current
Receptionist
Beaches Animal Clinic
05.2021 - 07.2024
Kennel Assistant
Beaches Animal Clinic
07.2020 - 05.2021
Office Manager
Lakewood Animal Clinic
06.2016 - 07.2020
Sales Associate
Old Navy
11.2011 - 02.2012
Hostess
Outback Steakhouse
06.2011 - 06.2016
High School -
Westside High School