Ashleigh Eastman
Oxford,MS
Summary
Lead Front Desk Professional with 7+ years of experience in healthcare settings, specializing in patient support, scheduling, and front-office leadership. Known for delivering exceptional customer service, managing high-volume patient flow, and ensuring accurate medical documentation. Skilled in multitasking, problem-solving, and maintaining a smooth, organized clinic environment. Committed to providing compassionate care while supporting clinical teams and enhancing the overall patient experience.
Overview
9
9
years of professional experience
Work History
Customer Relations Manager
Woodlake
01.2022 - 11.2025
- Collaborated with retail partners on exclusive promotions that drove foot traffic and increased sales volume.
- Enhanced customer satisfaction by providing efficient and accurate retail processing services.
- Collaborated with management to develop effective loss prevention policies and procedures for various retail environments.
- Boosted retail sales by implementing strategic marketing plans and promotional campaigns.
- Evaluated market trends to identify potential areas for business expansion within the retail banking segment.
- Boosted salon revenue by promoting package deals, add-on services, and retail items during client interactions.
- Mentored junior cashiers to foster their professional growth within the company''s retail environment.
- Managed relationships with key retail partners, fostering collaboration on joint promotions and events.
- Maintained a clean and organized retail space, contributing to a positive shopping experience for customers.
- Optimized merchandising efforts in retail spaces to attract shopper attention while showcasing key product features effectively.
- Enhanced competitive positioning through strategic site selection for temporary retail locations such as pop-up shops.
- Maximized gross margin through strategic pricing initiatives while maintaining competitive retail prices.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Conversion & Intake Advisor
Avante of Boca
02.2020 - 01.2022
- Conducted comprehensive client consultations to assess needs and recommend tailored solutions.
- Facilitated effective onboarding processes for new clients, ensuring a smooth transition and satisfaction.
- Executed process optimization strategies, enhancing client intake efficiency and reducing wait times.
- Collaborated with cross-functional teams to improve service delivery and address client concerns.
- Evaluated client feedback to identify areas for service improvement and implement necessary changes.
- Coordinated training sessions for staff on best practices in client engagement and retention strategies.
- Monitored industry trends and competitor activities to remain competitive in client offerings.
- Implemented risk management protocols to safeguard client interests during the intake process.
Sales Associate
Acceptance
03.2017 - 04.2020
- Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Handled billing and payment issues by following guidelines and resolving disputes.
Education
No Degree - Medical Assistant
Ultimate Medical Academy
Clearwater, FL01-2016
Skills
- Strong work ethic
- Quality assurance
- Skilled in utilizing CRM tools
- Workload management
- Problem-solving
- Customer service
- Account updates
- Team member training
- Team leadership
- Time management
- Customer relations
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Healthcare industry
Timeline
Customer Relations Manager
Woodlake
01.2022 - 11.2025
Customer Conversion & Intake Advisor
Avante of Boca
02.2020 - 01.2022
Sales Associate
Acceptance
03.2017 - 04.2020
No Degree - Medical Assistant
Ultimate Medical Academy