Ashleigh Eaton
Mt. Juliet,TN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Accounting/ Office Admin
Music City Autoplex
Madison TN
04.2019 - Current
- Visit our banking site to obtain necessary financial statements for review and print the day’s statement
- Review funded deals by accessing the STI sheet for accurate tracking
- Obtain reports from AFC site to verify stock numbers for accurate recordkeeping
- I finish checking the statement for any other credits and debits and receipt those to the correct accounts.
- I post funded deals—I go into dealertrack to get the correct numbers for fees/reserve and enter those into our database
- Perform cleanup of payoffs by reconciling posted transactions and resolving discrepancies
- Managed GAP and warranty cancellations by processing refunds and related documentation. as well as sending out refunds accordingly.
- Generate checks for chargebacks after entering all relevant data on PMA sheet. and trim discrepancies
- I enter documents for GAP claims upon customer or lienholder requests.
- Collected funding information for audits to ensure compliance and accuracy. for the audits when required.
- Self-motivated, with a strong sense of personal responsibility.
Receptionist
OMS Nashville
Hendersonville TN
04.2017 - 04.2019
- Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers
- Confirm patient information, collect copays, verify insurance, post charges, payments, and adjustments
- Assured the readiness of the reception area by opening the building at the designated time and ensuring all front desk services were fully operational at the start of business hours.
- Trained new employees on office procedures, policies, and protocols to ensure smooth onboarding
- Resolved patient dissatisfaction issues by implementing corrective actions to enhance service quality
- Produced reports, schedules, and generated correspondence and forms for doctors
- Perform administrative duties such as faxing, pulling, and filing away patient charts. Also, preparing and mailing off business letters
- Produce reports, schedules, and generate correspondence and forms as directed by doctors
- Managed multi-line phone system to efficiently route calls and inquiries.
Leasing Professional
Cumberland on Church
Nashville TN
01.2017 - 04.2017
- Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale
- Immediately follow-up on prospects that did not close and attempt to close sale again
- Followed up with prospects who did not close, successfully re-engaging them to secure sales
- Monitored renewals by distributing and following up on notices to ensure high retention rates
- Conduct market surveys and shop competitive communities
- Ensure apartment was ready for resident to move-in on agreed date
- Type lease and complete appropriate paperwork and input information accurately and on a timely basis
- Assist in monitoring renewals. Distribute and follow-up on renewal notices
- Distribute all company or community-issued notices
- Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
- Assisted in planning resident functions. Attended functions and participated as host for community events.
- Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager
- Conducted market surveys and analyzed competitive communities to inform pricing and marketing strategies
- (managed by Greystar)
Leasing Consultant
Canyon Ridge Apartments
Hermitage TN
10.2014 - 12.2016
- Greet, pre-qualify, and follow-up with prospective tenants; process and verify eligible tenant applications
- Maintained units for market-readiness; coordinated and led apartment tours while highlighting selling features and property amenities
- Complete leasing packages for all rentals and maintain 85%+ occupancy rate; quickly process denial letters to inform prospective applicants of application rejection
- Collect and record application fees and deposits; accurately document all financial transactions
- Assisted in developing marketing plans to attract prospective tenants
- Assist in development of marketing plans
- Address, investigate, and resolve tenant complaints and document action taken
- Addressed and resolved tenant complaints, documenting actions taken for future reference
- Oversaw daily tasks for property management while associated with GrayCo
Leasing Consultant
Nance Place Apartments & Ryman Lofts
Nashville TN
01.2013 - 01.2014
- Sell property’s products and services to prospects
- Convert phone calls to tours, property tours to leases and internet leads to tours and/or leases.
- Maintain thorough product knowledge of the property, sister properties and competitors
- Converted phone calls to tours, property tours to leases, and internet leads to tours and leases, enhancing conversion rates.
- Ensure guest cards are complete, entered into the property management software, and follow up is completed for prospects
- Maintained leasing office, tour path, vacant apartments, and amenities to ensure impeccable cleanliness and curb appeal, conducting spot cleaning as necessary.
- Developed and maintained exceptional customer service relationships with prospects and residents, fostering a welcoming community atmosphere.
- Manage and resolve resident concerns
- Monitor outstanding work orders and constantly communicate with maintenance staff to ensure 24 hour guarantee
- Coordinated resident functions under the guidance of the Property Manager.
- Accurately prepare and be thoroughly knowledgeable with all lease-related paperwork, from the application process through move out
- Assist in acting as a Risk Manager to ensure the safety and well-being of residents and property
- Assisted with administrative tasks to ensure smooth office operations.
Hostess/ Trainer
Chuy’s
Nashville TN
10.2011 - 10.2012
- Coordinated employee schedules to optimize productivity and service quality
- Supervised and coordinated personnel activities to deliver fast, courteous service to patrons
- Scheduled dining reservations and arranged special services to enhance customer experience
- Manage multiple employees
- Trained new hosts on customer service protocols and restaurant operations.
- Addressed any guest complaints or issues swiftly resolving them leading to increased customer loyalty.
Hostess
Gaylord Opryland Hotel and Convention Center
Nashville TN
04.2011 - 01.2012
- Acted as the first point of contact for customers.
- Assisted customers with parking and on-site accommodations, providing clear information
- Delivered customer experiences that aligned with and surpassed brand expectations.
Receptionist/ Cashier
Jamaica Salon and Spa
Jackson TN
06.2009 - 05.2010
- Managed customer relations across diverse situations to enhance satisfaction
- Executed local marketing campaigns and communication strategies to drive engagement
- Built relationships with clients that led to repeat business
- Executed daily operational tasks; including cash and labor controls, inventory and staff relations
- Play critical role in local marketing campaigns and communication
- Managed front desk operations, ensuring seamless customer interactions and appointments scheduling.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Diploma -
Humboldt High School
Humboldt, Tenn.05-2010
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Middle Tennessee State University
Murfreesboro, Tenn12-2011
Skills
- Composed communicator
- Goal-oriented customer service
- Customer relations management
- Computer software proficiency
- Collaborative team player
- Financial compliance knowledge
- Vendor management processes
- Regulatory compliance knowledge
- Contract review processes
- Operational efficiency strategies
- Fast-paced environment adaptability
- Communication and problem solving
- Advanced Excel functions
- Time management
- Issue resolution
- Multitasking
Timeline
Accounting/ Office Admin
Music City Autoplex
04.2019 - Current
Receptionist
OMS Nashville
04.2017 - 04.2019
Leasing Professional
Cumberland on Church
01.2017 - 04.2017
Leasing Consultant
Canyon Ridge Apartments
10.2014 - 12.2016
Leasing Consultant
Nance Place Apartments & Ryman Lofts
01.2013 - 01.2014
Hostess/ Trainer
Chuy’s
10.2011 - 10.2012
Hostess
Gaylord Opryland Hotel and Convention Center
04.2011 - 01.2012
Receptionist/ Cashier
Jamaica Salon and Spa
06.2009 - 05.2010
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Middle Tennessee State University
Diploma -
Humboldt High School