Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashleigh Fail

Wetumpka

Summary

Dedicated Office Assistant with over 10 years in customer support successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Excel and Word and history achieving high data output.

Overview

5
5
years of professional experience

Work History

Office Assistant

Robinson Recycling
07.2023 - Current
  • I'm responsible for running daily functions of the office, as well as running the scales and paying customers, writing checks and doing invoices.
  • I'm resposible for handling all of the money on a daily basis, opening and closing the business.
  • I am great with customers and always make sure to treat everyone kindly and respectfully.
  • I answer the phone, make spread sheets on excel and use word for other office related documents.
  • I handle in-coming and out-going load/load sheets for the loads we run.
  • I also make sure we have the supplies we need and to make sure our corporate clients are handled quickly.

Server

O'Charley's Restaurant & Bar
03.2023 - 09.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Store Manager

Kwik Shop Stores
10.2022 - 02.2023
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Counted the safes down to balance. Took daily deposits to the bank.
  • Made schedules for 6 other employees, stocked, ansered phones and cooked deli.
  • I lowered our deli costs and raised profit in the store.
  • I also did inventory counts weekly.
  • I always made sure my customers left happy

Audit Supervisor

Kwik Shop Stores
09.2022 - 10.2022
  • Improved audit efficiency by streamlining processes and implementing new audit methodologies.
  • Enhanced internal controls through thorough risk assessments and recommendations for improvements.
  • Reduced audit timeframes with efficient planning and execution of audit procedures.
  • Ensured compliance with regulations, identifying discrepancies and providing corrective action plans.
  • Used Excel to create multiple different spread sheets to see discrepancies in what was supposed to be in the store to what was actually accounted for.

Barback

Windcreek Casino Wetumpka
08.2021 - 11.2021
  • Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Reduced waste by accurately measuring and portioning ingredients for mixed drinks.
  • Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
  • Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.

Cashier

PetSmart
04.2021 - 07.2021
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Looked after multiple species of animals
  • made sure the customers got all answered and they left with more knowledge.

Assistant Store Manager

Kwik Shop Stores
06.2020 - 03.2021
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Maintained daily paperwork and balanced multiple safes as well as making sure the deposits were run to the bank on weekends.

Server

Sushi Ro
06.2019 - 04.2020
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Education

Cosmetology - Cosmetology

Virginia College
Montgomery, AL
03.2016

High School Diploma -

Stanhope Elmore High School
Millbrook, AL
05.2011

Skills

  • Supply Management
  • Database Management
  • Administrative Support
  • Scheduling
  • Office Administration
  • Customer Service
  • Proofreading

Timeline

Office Assistant

Robinson Recycling
07.2023 - Current

Server

O'Charley's Restaurant & Bar
03.2023 - 09.2023

Store Manager

Kwik Shop Stores
10.2022 - 02.2023

Audit Supervisor

Kwik Shop Stores
09.2022 - 10.2022

Barback

Windcreek Casino Wetumpka
08.2021 - 11.2021

Cashier

PetSmart
04.2021 - 07.2021

Assistant Store Manager

Kwik Shop Stores
06.2020 - 03.2021

Server

Sushi Ro
06.2019 - 04.2020

Cosmetology - Cosmetology

Virginia College

High School Diploma -

Stanhope Elmore High School

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Ashleigh Fail