Ashleigh Fraughton
Kempner
Summary
Dynamic office assistant with a proven track record at J-CO LLC, excelling in data entry and customer service. Recognized for enhancing office efficiency and fostering a positive work environment. Resourceful problem solver skilled in invoice processing and adept at prioritizing tasks to meet deadlines while maintaining professionalism.
Overview
3
3
years of professional experience
Work History
Office Assistant
J-CO LLC
06.2020 - 10.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Streamlined workflow and reduced manual errors by implementing new software tools and training staff on their use.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
- Reviewed files, records and other documents to obtain information to respond to requests.
Fast Food Team Member
Chick-fil-A Waco
03.2019 - 10.2020
- Performed shift change tasks each day to keep store neat and running smoothly.
- Contributed to increased sales by upselling menu items and promoting limited-time offers.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Ensured seamless operations during peak hours by effectively multitasking across various roles such as cashier, food assembler, or grill operator when needed.
- Expedited food preparation by assembling orders quickly while adhering to presentation standards and portion control guidelines.
- Resolved customer complaints professionally, offering solutions that align with company policies while maintaining customer satisfaction.
- Contributed to a safe working environment by following safety measures for handling equipment, such as fryers and grills.
- Collaborated with team members for smooth shift transitions, maintaining consistent quality of service throughout the day.
- Reduced customer wait times by quickly operating customer window and sales register.
- Enhanced customer satisfaction by providing efficient and friendly service at the counter and drivethru.
- Maintained a clean and hygienic work environment by adhering to food safety regulations and cleaning protocols.
- Coordinated with team members to restock condiments, utensils, and other supplies regularly while maintaining cleanliness of the dining area.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Supported team morale through active participation in training sessions, sharing best practices, and fostering a positive work atmosphere.
- Reduced wait times for customers by accurately entering orders into POS systems and relaying special instructions to kitchen staff efficiently.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Streamlined order processing with accurate cash handling and prompt communication with kitchen staff.
- Assisted in employee training, leading new team members through orientation processes, demonstrating tasks, and offering constructive feedback on performance improvement opportunities.
- Trained newly hired employees on routine tasks and customer service.
- Accurately operated cash register to process customer payments.
Education
Lampasas High School
Lampasas, TX05.2018
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Organizing and categorizing
- Verbal communication
- Administrative support
- Resourceful
- Office administration
- Prioritizing work
- Appointment scheduling
- Professional and mature
- Strong problem solver
- Scheduling appointments
- Front office management
- Document management
- Valid Driver's license
- Bookkeeping
- Invoice processing
- Issue resolution
- Complex Problem-solving
Timeline
Office Assistant
J-CO LLC
06.2020 - 10.2021
Fast Food Team Member
Chick-fil-A Waco
03.2019 - 10.2020
Lampasas High School
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