Ashleigh Friday

• Performed continuous cardiac rhythm monitoring and 12-lead EKG acquisition, ensuring accurate interpretation-ready data collection for clinical review

• Applied, maintained, and managed telemetry monitoring devices to support real-time cardiac patient observation and signal integrity

• Identified and escalated significant rhythm changes or technical issues to nursing staff per unit protocol to support timely clinical response

• Served as a technical resource for physicians and nursing staff, assisting with workflow support and troubleshooting monitoring system issues

• Educated patients on cardiac monitoring device use, ensuring compliance and accuracy of continuous telemetry data collection

• Supported pacemaker clinic operations during routine, overtime, and high-volume periods, contributing to continuity of cardiac care services

• Trained and oriented new telemetry staff on equipment use, monitoring protocols, and departmental workflow standards

• Assisted with maintaining unit efficiency by responding to provider requests and supporting cross-functional clinical operations during peak demand periods

• Managed insurance claim workflows and submission timelines using Athena and TouchWorks EHR systems, ensuring timely filing and reducing risk of denials or delays
• Utilized Microsoft Excel to track, analyze, and report claims data, identify trends in denials, and support process improvement initiatives that reduced claim inefficiencies
• Investigated billing discrepancies and worked directly with insurance carriers to resolve denials, coding issues, and reimbursement disputes, improving resolution turnaround time

• Coordinated communication between patients and clinical teams to support timely response to patient concerns and appointment needs

• Maintained accurate and timely documentation of all patient interactions in compliance with HIPAA and clinic protocols

• Ensured clear and professional communication with patients while maintaining efficiency during high call volume periods

• Provided direct patient care on a high-acuity cardiac telemetry and post-operative cardiac unit, managing an average assignment of 12–15 patients per shift

• Monitored and reported changes in cardiac status and overall condition to RNs and physicians to support rapid clinical decision-making and intervention

• Supported post-operative cardiac patients, assisting with recovery care, mobility, and monitoring for complications following surgical procedures

• Responded promptly to patient call lights and urgent needs, prioritizing care delivery in a fast-paced inpatient environment

• Performed accurate intake/output tracking, vital signs, and routine assessments with timely documentation in accordance with hospital standards

• Collected and processed patient specimens per clinical protocol while maintaining infection control and safety standards

• Assisted with safe ambulation, transfers, and mobility support using appropriate assistive devices, contributing to fall prevention on a cardiac unit

• Provided emotional support to patients and families navigating serious cardiac conditions and end-of-life care decisions in a high-stress clinical setting

• Responded to emergent patient changes and assisted nursing staff with rapid interventions during acute events on a cardiac floor