Ashleigh Gillam
Taylor,MI
Summary
- Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Arise
Detroit, MI, MI
05.2023 - 03.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
security guard
Premier Security
Flint, MI
05.2022 - 12.2022
- Premier security solutions
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises
- Data analysis
- Monitored and patrolled work sites daily
- Reporting discrepancies as needed
- Performed escalations as needed
- Safety protocol compliance
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
Call Center Representative
Robert Half
Southfield, MI
11.2021 - 05.2022
- Account verification
- Retention
- Adhered to call center quotas and protocols
- Warm transfer calls to necessary team lead and/or supervisor
- Build positive customer relationships
- Updated customer/client demographics
- Negotiation
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
customer service representative
Robert Half
Southfield, MI
05.2021 - 11.2021
- Michigan unemployment insurance agency, robert half
- Cross training
- Customer Satisfaction
- Account management
- Accepted phone calls during high peak volumes
- Perform analysis to properly address customer needs and concerns
- Follow- ups regarding customer accounts and unemployment benefits
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
GED -
Adult Education/Detroit At Works
Detroit, MI06.2018
Skills
- Attention to detail
- Customer Service
- Escalation
- Organization
- Refund Processing
- Customer Relations
- Account Management
- Upselling
- Data Entry
- Inquiring
- Chat Messaging
- Inbound/Outbound Calling
- Communications
- Data Analysis
- Negotiation
- Retention
- Complex Problem-Solving
- English Fluency
- Work Ethic
- Verbal and Written Communication
- Customer Complaint Resolution
- Cash Handling
- Telephone Management
Timeline
Customer Service Representative
Arise
05.2023 - 03.2024
security guard
Premier Security
05.2022 - 12.2022
Call Center Representative
Robert Half
11.2021 - 05.2022
customer service representative
Robert Half
05.2021 - 11.2021
GED -
Adult Education/Detroit At Works