Ashleigh Gilmore
Bennington
Summary
Dynamic hospitality professional with extensive experience at Choctaw Casino & Resort, excelling in customer service and team training. Proven ability to enhance guest satisfaction. Highly reliable with strong multitasking skills, committed to maintaining a clean and organized environment while driving sales and engagement.
Overview
15
15
years of professional experience
Work History
Bartender
Choctaw Casino & Resort - Durant
02.2020 - 09.2025
- Prepared and served a wide range of beverages to enhance customer satisfaction.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Collaborated with kitchen staff to coordinate drink service during peak hours.
- Assisted in training new bartenders on menu items and efficient service techniques.
- Developed cocktail recipes that increased customer interest and engagement.
- Monitored inventory levels, ordering supplies as necessary to prevent shortages.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Cocktail Server
Winstar World Casino
11.2017 - 11.2019
- Assisted in maintaining cleanliness and organization of bar area, adhering to safety standards.
- Provided prompt and courteous service to guests, ensuring positive dining experiences.
- Collaborated with team members to efficiently manage guest orders during peak hours.
- Learned cocktail preparation techniques and menu details to enhance customer interactions.
- Adapted quickly to changing environments and guest needs, promoting overall satisfaction.
Cashier
Choctaw Casino & Resort - Durant
03.2015 - 11.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring proper handling of currency and receipts.
- Assisted in training new cashiers on operational procedures and customer interaction techniques.
- Implemented improved checkout processes to enhance transaction speed and reduce wait times.
- Collaborated with team members to ensure a clean and organized work environment.
Assistant Manager
Dollar General
08.2010 - 07.2014
- Supervised daily operations, ensuring efficient workflow and adherence to company policies.
- Trained and developed team members, fostering a collaborative work environment.
- Implemented inventory management strategies, optimizing stock levels and reducing shrinkage.
- Analyzed sales data to identify trends, driving informed decision-making for product selection.
- Established standard operating procedures, improving consistency in service delivery and operational efficiency.
- Coordinated promotional events, enhancing customer engagement and increasing foot traffic in-store.
- Resolved customer issues effectively, enhancing satisfaction and loyalty through excellent service support.
Education
High School Diploma -
Lincoln High School
Thief River Falls, MNSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Cash register operation
- Handling difficult customers
- Menu memorization
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
- Professional appearance
- Suggestive selling
- Alcohol awareness
- Food service
- Team training and development
- New hire training
- Inventory
- Sales expertise
- Salesmanship
- Staff management
Timeline
Bartender
Choctaw Casino & Resort - Durant
02.2020 - 09.2025
Cocktail Server
Winstar World Casino
11.2017 - 11.2019
Cashier
Choctaw Casino & Resort - Durant
03.2015 - 11.2017
Assistant Manager
Dollar General
08.2010 - 07.2014
High School Diploma -
Lincoln High School