Ashleigh Goheen
Summary
Adept at product assembly and a proven team player, I leveraged hand-eye coordination and active listening to exceed production targets at Denso Manufacturing. My knack for creative thinking and customer service significantly enhanced operational efficiency and client satisfaction, showcasing a blend of critical hard and soft skills. I possess versatile skills in project management, problem-solving, and collaboration. Furthermore, I bring fresh perspective and strong commitment to quality and success. I've been recognized for adaptability and proactive approach in delivering effective solutions.
Overview
10
10
years of professional experience
Work History
Assembly Line Worker
Denso Manufacturing
01.2024 - Current
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Followed protocols to enhance protection and maintain safe work environment.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled, and transported items to support assembly operations.
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed outlined specifications to implement assembly plans.
- Operated various machines used in production processes.
Receptionist
Sticky
08.2023 - 11.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
Production Worker
Systex Products
11.2022 - 08.2023
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
Press Operator
Flex-N-Gate
10.2022 - 11.2022
- Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
- Performed regular maintenance on press machinery to optimize performance.
- Supported continuous improvement initiatives within the department through constructive feedback and proactive problem-solving efforts.
- Promptly removed completed loads from press.
- Loaded and positioned raw materials in loading and feeding mechanisms.
- Followed safety protocols to reduce operating risks on press machinery.
Retail Sales Associate
Cracker Barrel Old County Store
08.2022 - 10.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Greeted customers and provided outstanding customer service.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Stocked merchandise on the sales floor when needed to ensure customers have a positive shopping experience.
Shift Leader
Walgreens
10.2020 - 01.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Gathered, organized and input information into digital database.
Head Receptionist
3Fifteen Cannabis
01.2020 - 08.2020
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Proactively identified opportunities for process improvement and offered recommendations to management, leading to increased efficiency across various office functions.
- Facilitated timely invoice processing by accurately entering data into financial software programs.
- Increased efficiency of administrative tasks by implementing an effective filing system and document organization process.
- Assisted in training new receptionists on company policies, software applications, and best practices for optimal performance.
- Contributed to office supply management by monitoring inventory levels and submitting orders as needed to avoid shortages or delays in work processes.
- Supported company initiatives by assisting in the implementation of new policies and procedures, ensuring a smooth transition for all team members.
- Managed multiline phone systems, directing calls to appropriate personnel and taking detailed messages when necessary.
- Developed strong relationships with clients through attentive service, fostering loyalty, and repeat business.
- Exceeded company goals for revenue growth through outstanding customer service efforts that led to increased bookings and referrals from satisfied clientele.
- Served as the primary point of contact for clients, providing exceptional service while addressing inquiries and resolving issues.
- Provided support during high-volume periods by effectively multitasking and prioritizing responsibilities under pressure.
- Reduced wait times by optimizing check-in procedures, improving overall guest experience.
- Collaborated with staff members to ensure seamless communication and coordination among departments.
- Maintained a well-organized reception area, contributing to a professional atmosphere and positive first impressions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Ensured accurate record-keeping by diligently updating client information within the database system.
- Handled complaints and questions, and re-directed calls to other team members.
- Kept reception area clean and neat to give visitors positive first impression.
- Acted as first point of contact and set appointments for prospective clients.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Cashier/Cook's Assistant
Mr. Don's Restaurant
09.2018 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
Crew Member
McDonald's Restaurant
05.2018 - 09.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Cashier/Stocker
Aroma Market & Catering
01.2018 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Greeted store customers and discussed needs.
- Interacted with guests in friendly and knowledgeable way.
- Stocked shelves to match planogram images and instructions.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Greeted customers and directed to requested products.
- Performed inventory control, such as counting, and stocking merchandise.
Cashier
Target Corporation
11.2015 - 10.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Cashier
Meijer
06.2015 - 09.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
Harper Creek High School
Battle Creek, MI05-2015
Skills
- Product assembly
- Assembly and production
- Hand and power tools
- Power and hand tools
- Production lines
- Repetitive work
- Hand-eye coordination
- Creative thinking
- Active listening
- Multitasking
- Team player
- Customer service
- Microsoft office
Languages
French
Limited Working
Timeline
Assembly Line Worker
Denso Manufacturing
01.2024 - Current
Receptionist
Sticky
08.2023 - 11.2023
Production Worker
Systex Products
11.2022 - 08.2023
Press Operator
Flex-N-Gate
10.2022 - 11.2022
Retail Sales Associate
Cracker Barrel Old County Store
08.2022 - 10.2022
Shift Leader
Walgreens
10.2020 - 01.2022
Head Receptionist
3Fifteen Cannabis
01.2020 - 08.2020
Cashier/Cook's Assistant
Mr. Don's Restaurant
09.2018 - 01.2020
Crew Member
McDonald's Restaurant
05.2018 - 09.2018
Cashier/Stocker
Aroma Market & Catering
01.2018 - 02.2018
Cashier
Target Corporation
11.2015 - 10.2017
Cashier
Meijer
06.2015 - 09.2015
High School Diploma -
Harper Creek High School