Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashleigh Gordon

Middleburg,FL

Overview

18
18
years of professional experience
1
1
Certification

Work History

District Manager

Zaxby's Chicken Fingers & Buffalo Wings
04.2019 - Current
  • Built positive and productive relationships with store and field leadership.
  • Supervised four locations to enforce high-quality standards of operation.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
  • Hired and led multiple managers
  • Held weekly meetings with management teams to identify techniques to overcome sales obstacles.
  • Optimized in-store merchandising, brand presentation and inventory availability and focus.
  • Forecasted sales and set successful policies to achieve sales objectives and related metrics within timeframe.
  • Modeled best practices for sales and customer service.
  • Managed and motivated sales team to increase revenue

Assistant Store Manager

ALDI
11.2017 - 04.2019
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Walked through store areas every [Timeframe] to identify and proactively resolve issues negatively impacting operations.

General Manager of Food Service

Zaxby's Chicken Fingers & Buffalo Wings
08.2013 - 11.2017
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

General Manager of Food Service

Jimmy John's Gourmet Sandwiches
07.2010 - 08.2013
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Developed unique events and special promotions to drive sales.

Assistant Store Manager

Zaxby's Chicken Fingers & Buffalo Wings
04.2005 - 08.2010
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Approved regular payroll submissions for employees.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.

Education

High School Diploma -

Florida State Community College
Jacksonville, FL
04.2011

Skills

  • Employee Scheduling
  • Sales Reporting
  • Cost Management
  • Order Supplies
  • Staff Management
  • Supply Chain Management
  • Customer Service
  • Manage Budgets
  • Attention to Detail
  • Retail Inventory Management
  • Process Payments
  • Policies and Procedures
  • Recruiting and Hiring
  • Staff Supervision
  • Conflict Management
  • Suggestive Selling
  • Greet Guests
  • Control of Expenses
  • Sales Activities

Certification

Florida Food Safety Certification

Timeline

District Manager

Zaxby's Chicken Fingers & Buffalo Wings
04.2019 - Current

Assistant Store Manager

ALDI
11.2017 - 04.2019

General Manager of Food Service

Zaxby's Chicken Fingers & Buffalo Wings
08.2013 - 11.2017

General Manager of Food Service

Jimmy John's Gourmet Sandwiches
07.2010 - 08.2013

Assistant Store Manager

Zaxby's Chicken Fingers & Buffalo Wings
04.2005 - 08.2010

High School Diploma -

Florida State Community College

Similar Profiles

CREATE PROFILE
Ashleigh Gordon