Ashleigh Gorry
Charlottesville,VA
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in the food service industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Managing Director
Dairy Market LLC.
02.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Server / Host
First Watch
10.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Solar Energy Consultant
Palmetto Direct/ EMPWR Solar & Power Solar
05.2023 - 10.2023
- Enhanced customer satisfaction by providing timely follow-ups and addressing concerns throughout the installation process.
- Educated clients on the benefits of solar energy, resulting in higher conversion rates from initial inquiries to closed deals.
- Assisted clients in navigating local permitting processes and securing financing options for their projects.
- Strengthened client relationships through exceptional communication skills and a commitment to understanding individual needs.
Managing Director
Burger Bach
07.2022 - 05.2023
- Carefully interviewed, selected, trained and supervised staff.
- Directed front and back of house teams to achieve daily and long-term operations and business goals.
- Monitored workflow and administrative processes to keep operations running smoothly.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Prepared for and executed new menu implementations.
- Promoted business through participation in and sponsorship of community events.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Created weekly schedules for all staff (45-65 team members)
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
Server
Burger Bach
01.2021 - 06.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns. Sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Crew Member
Trader Joe's
08.2019 - 07.2022
- My job as a crew member was to work with the rest of the crew to make sure the store functioned smoothly, meeting customers' needs throughout their entire shopping experience.
- Worked independently with minimal supervision.
- Contributed to team objectives in fast-paced environment.
- Prioritized tasks and projects to meet tight deadlines.
- Collaborated with managers to provide customer feedback.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Section leader: ordered product for various produce and grocery sections
In-Shop Employee
Jimmy John's Sandwiches
05.2019 - 10.2019
- Assisted customers in choosing menu items by providing food complementing information.
- Greeted guests, promoted specials and took orders.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Organized work areas to foster efficiency and model exceptional kitchen etiquette.
- Executed sandwich artistry duties with very low occurrence of errors.
- Operated manual and electric appliances to peel, slice and trim food.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Accurately operated cash register to process customer payments.
Education
High School Diploma -
Albemarle High School
Charlottesville, VA01.2021
Skills
- Customer Service
- Staff and Operations Management
- Budget Development and Management
- Hiring and Training
- Operations and Procedural Knowledge
- Staff Scheduling
- Purchasing and Cost Control
- Conflict Resolution Techniques
- Problem-Solving Skills
- Inventory Control
- Business Management Principles
- Food Preparation and Safety
- Organization and Prioritization
Certification
ServSafe Certification:
The ServSafe Manager Online Course delivers current food safety information. It is a commitment, a mindset, and a smart business practice for every restaurant and foodservice operation in our industry. It teaches managers how to properly implement food safety practices on a daily basis. The Food Safety Manager Course provides the resources to help keep food safety as an essential ingredient in every meal.
(Active March 2023 to March 2026)
Timeline
Managing Director
Dairy Market LLC.
02.2024 - Current
Server / Host
First Watch
10.2023 - 05.2024
Solar Energy Consultant
Palmetto Direct/ EMPWR Solar & Power Solar
05.2023 - 10.2023
Managing Director
Burger Bach
07.2022 - 05.2023
Server
Burger Bach
01.2021 - 06.2022
Crew Member
Trader Joe's
08.2019 - 07.2022
In-Shop Employee
Jimmy John's Sandwiches
05.2019 - 10.2019
High School Diploma -
Albemarle High School
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