ASHLEIGH HAMILTON
Pflugerville,TX
Summary
Innovative and results-oriented Operations Manager with over 15 years of experience in project management, strategic planning, and community engagement. Proven track record of leading teams to success in diverse and challenging environments, with a particular focus on programs serving marginalized populations. Skilled in developing and implementing effective programs, conducting staff training and development, and enhancing operational efficiency. Seeking to leverage extensive background in program coordination and team leadership as the RRH Program Coordinator at Family Eldercare.
Overview
7
7
years of professional experience
Work History
Measure CARE Model Facilitator
Measure Austin
01.2023 - Current
- Developed and implemented community-based care model, directly contributing to the enhancement of service delivery and program outcomes
- Collaborated with local organizations to integrate community feedback into program design, showcasing a commitment to anti-oppressive and trauma-Informed care principles during facilitation;
- Conducted quality assurance reviews of final deliverables, ensuring adherence to program standards and compliance with Measure's regulations.
- Enhanced leadership abilities and expertise by helping to deliver forward-thinking training to over 16 BIPOC non profit organizations.
Community Organizer / Program Coordinator
Communities of Color United for Racial Justice
01.2020 - Current
- Spearheaded community initiatives, successfully securing over $500k in grants, reflecting strong financial management and fundraising skills
- Led a team of 10 staff members, providing mentorship and support, conducting performance evaluations, and creating performance improvement plans, mirroring the supervisory responsibilities required for the RRH Program Coordinator
- Organized and facilitated over 50 community workshops aimed at improving access to housing and healthcare, demonstrating ability to deliver direct client services and engage in community outreach.
Project Manager
Adisa Communications
01.2023 - 12.2023
- Managed a portfolio 5 of projects, some of which addressed income inequality and housing instability, closely aligning with the goals of the Rapid Rehousing Program
- Initiated and maintained partnerships with local organizations and stakeholders, enhancing service provision and community resources.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Provider Data Management Data Analyst
Cenpatico
01.2017 - 01.2019
- Conducted comprehensive analysis of provider data, identifying and resolving discrepancies to maintain the integrity of provider information across systems.
- Collaborated with cross-functional teams to optimize data management processes, resulting in a 15% increase in data accuracy and a 10% reduction in processing times.
- Contributed to the development and implementation of data management standards and practices, ensuring consistency and compliance with regulatory requirements.
- Played a key role in data migration projects, ensuring the seamless transition of provider data during system upgrades and changes.
Provider Enrollment Specialist
People's Community Clinic
01.2019 - 01.2020
- Diagnosed and resolved Medicaid claim discrepancies, initiating a recoupment strategy that reclaimed several thousand dollars in previously unpaid claims, bolstering the clinic's financial stability.
- Developed and implemented a new provider enrollment process, increasing operational efficiency and reducing physician onboarding time by 20%.
- Facilitated seamless transitions between different stages of the enrollment process by maintaining open lines of communication among various departments involved in provider services operations.
- Collaborated with cross-functional teams for timely resolution of enrollment issues, improving overall customer satisfaction.
- Consistently met or exceeded departmental performance targets through diligent management of individual workload and effective collaboration with team members.
Education
Associate of Science in Medical Information and Technology -
Virginia College
Birmingham, AL01.2010
Skills
- Comprehensive knowledge of community-based services and public benefits programs
- Proficient in Microsoft Office Suite, SharePoint, and can easily learn the Homeless Management Information System (HMIS)
- Excellent interpersonal communication skills, with a focus on empathy, patience, and clarity
- Ability to work under pressure, meet deadlines, and adapt to changing environments
- Resource Allocation
- Contract Management
- Agile Methodology
Community Service And Committee Involvement
Steering Committee Member, Black Fund Austin Community Foundation, Austin, TX, 11/2023, Present, Played a key role in strategic decision-making and fund allocation for initiatives supporting Black-led organizations, demonstrating leadership and a deep commitment to community service.
Awards
NAACP Community Spirit Award, Austin, TX, December 2022, Recognized for exceptional contributions to community development and social justice initiatives.
Timeline
Measure CARE Model Facilitator
Measure Austin
01.2023 - Current
Project Manager
Adisa Communications
01.2023 - 12.2023
Community Organizer / Program Coordinator
Communities of Color United for Racial Justice
01.2020 - Current
Provider Enrollment Specialist
People's Community Clinic
01.2019 - 01.2020
Provider Data Management Data Analyst
Cenpatico
01.2017 - 01.2019
Associate of Science in Medical Information and Technology -
Virginia College