Overview
Work History
Education
Skills
Timeline
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Ashleigh Harbour

Round Rock,TX

Overview

12
12
years of professional experience

Work History

Rideshare Driver

Uber And Lyft
07.2024 - Current
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Expanded knowledge of local attractions and points of interest to better assist passengers with recommendations or directions when requested.

Member Services Representative

SaveOnSP
11.2023 - 05.2024
  • Assisted customers with enrolling into the correct copay assistance programs and setting up their new benefits with their chosen pharmacies.
  • Exceeded performance metrics consistently and always followed strict HIPPA procedures.
  • Addressed questions about SaveOnSP, copay assistance programs, medication coverage including deductibles and out of pocket maximums, and related processes via phone and email.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Utilized time management strategies effectively while working remotely, and went into office only for quarterly staff meetings once the initial training concluded.

Lead Wellness Coordinator

The Joint Chiropractic
08.2023 - 11.2023
  • Organized and maintained accurate patient records, ensuring that all necessary forms and documentation were up-to-date and properly filed.
  • Delivered excellent customer service, addressing patient inquiries in person or over the phone with professionalism and empathy.
  • Collaborated closely with chiropractic team members to ensure a seamless handoff during client appointments.
  • Contributed to increased clinic revenue by upselling packages, following up on web or phone-based inquiries to bring in new clients, and setting up future appointments according to the Chiropractor's patient specific recommendations.
  • Enhanced patient experience by consistently maintaining a clean and welcoming environment.
  • Helped patients complete necessary medical forms and documentation including health history, demographics, and release forms.
  • Demonstrated adaptability by traveling between all clinics according to the company's fluctuating needs.

General Manager

Wizard Hat Smoke Shop
08.2018 - 05.2023
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Maximized sales by creating innovative visual merchandising displays and store layouts, and by minimizing shrinkage.
  • Approved regular payroll submissions for employees and reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Handled all hiring, onboarding, and continued training of store employees, and conducted regular performance reviews.

Assistant Manager

Cinemark Theaters
10.2013 - 08.2018
  • Head of Inventory and Concessions
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized environment to enhance the customer experience.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees, and mentored junior staff members in their professional development by offering guidance and support in their assigned roles.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Education

Certified Professional Coder -

AAPC
Austin, TX
06-2025

Associate of Science -

Austin Community College
Austin, TX
01-2020

Skills

  • HIPAA compliance
  • ICD-10-CM proficiency
  • Medical terminology
  • Telephone etiquette
  • Data entry
  • Customer and client relations
  • CPT coding
  • HCPCS level II mastery

Timeline

Rideshare Driver

Uber And Lyft
07.2024 - Current

Member Services Representative

SaveOnSP
11.2023 - 05.2024

Lead Wellness Coordinator

The Joint Chiropractic
08.2023 - 11.2023

General Manager

Wizard Hat Smoke Shop
08.2018 - 05.2023

Assistant Manager

Cinemark Theaters
10.2013 - 08.2018

Certified Professional Coder -

AAPC

Associate of Science -

Austin Community College

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Ashleigh Harbour