Ashleigh Hatcher
Everett,WA
Summary
Objective
A committed and detail-oriented professional seeking a challenging role in the human services field, where I can apply my experience in client care, customer service, and team leadership. Currently pursuing Peer Counseling and SUDP certifications, with a long-term goal of becoming a peer counselor supporting new parents in early recovery.
Overview
5
5
years of professional experience
Work History
Health Coordinator Lead
Pioneer Human Services
04.2024 - Current
- Supervise and document client medication self-administration, ensuring compliance with prescribed regimens
- Secure and manage controlled substances, including MAT, per regulations
- Handle medication refills, insurance issues, and discrepancies
- Update medication orders in QMAR and Credible systems
- Prepare client medications and documentation for discharge
- Schedule and transport clients to medical appointments
- Facilitate pharmacogenomic testing as ordered
- Monitor client vitals and address immediate health concerns
- Liaise with medical providers and document client interactions
- Manage emergencies, coordinating with EMS and hospitals as needed.
Residential Treatment Specialist Lead
Pioneer Human Services
01.2024 - Current
- Lead and mentor a team of residential treatment specialists
- Collaborate with managers and the director to ensure smooth facility operations
- Provide on-call support, filling in for open shifts as needed
- Organize client appointments and communicate with caseworkers
- Train staff in a variety of tasks including software use, intake procedures, and phone etiquette.
Residential Treatment Specialist
Pioneer Human Services
06.2023 - Current
- Ensure compliance with facility rules and protocols
- Assist in the smooth operation of the facility, including preparing meals and transporting clients
- Document client interactions using Credible software
- Conduct new client intakes
- Search and document new clients’ inventory
- Professionally handle phone calls while adhering to HIPAA regulations.
Store Manager
Global Smoke and Vape
06.2021 - 06.2022
- Supervised employees, ensuring adherence to store and state policies
- Managed inventory, including ordering and stocking
- Handled cash management, including bank deposits
- Delivered exceptional customer service, including managing returns.
Customer Service Representative
Frontier Airlines
08.2020 - 12.2020
- Resolved customer complaints via phone and email
- Managed reimbursements, ranging from $25 to $2000
- Utilized databases to research and resolve issues
- Documented complaints to comply with company and federal standards.
Assistant Manager
Plaid Pantry
11.2019 - 04.2020
- Oversaw daily store operations, including inventory audits and invoicing
- Managed cash flow, ensuring accurate record-keeping
- Conducted interviews and trained new employees
- Communicated professionally with managers, coworkers, and vendors
- Trained in loss prevention, inventory management, and hiring practices.
Certified Sales Associate
Plaid Pantry
04.2019 - 04.2020
- Provided friendly and efficient customer service
- Maintained smooth store operations by completing daily tasks
- Adhered to company policies while selling controlled products.
Education
SUDP Certificate -
Edmonds Community College
Associate of Science -
Chemeketa Community College
Skills
- Mental Health & SUD Experience: Over a year of professional experience in substance use disorder (SUD) and mental health care
- Leadership: 2 years of experience in supervisory roles, guiding and mentoring teams
- Customer Service: 4 years of delivering exceptional customer service in various settings
- Conflict Resolution: Skilled in deescalating situations and effectively resolving conflicts
- Multitasking: Thrives in fast-paced environments, efficiently managing multiple responsibilities
- Team Collaboration: Dependable team player who promotes a positive and cohesive work atmosphere
- Healthcare Knowledge: Familiar with pharmacology and medical terminology, enhancing patient care capabilities
Timeline
Health Coordinator Lead
Pioneer Human Services
04.2024 - Current
Residential Treatment Specialist Lead
Pioneer Human Services
01.2024 - Current
Residential Treatment Specialist
Pioneer Human Services
06.2023 - Current
Store Manager
Global Smoke and Vape
06.2021 - 06.2022
Customer Service Representative
Frontier Airlines
08.2020 - 12.2020
Assistant Manager
Plaid Pantry
11.2019 - 04.2020
Certified Sales Associate
Plaid Pantry
04.2019 - 04.2020
SUDP Certificate -
Edmonds Community College
Associate of Science -
Chemeketa Community College