Ashleigh Henry
Summary
To obtain a Food & Beverage Management Trainee, Office Administration or Sales/Marketing position; that utilizes my restaurant marketing and promotional strategies, and extensive customer service along with food safety handling and bartending skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
MAGGIANO'S LITTLE ITIALY RESTAURANT
02.2024 - Current
- Serve high customer volumes during special events, nights, and weekends, while adhering to state laws regarding alcoholic beverage services and customer regulations.
- Manage cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Office Assistant
ST. JUDE LABORATORIES
01.2023 - 02.2024
- Answered phones and scheduled appointments
- Collected test specimens at offsite locations and transported them back to the lab for testing.
Server
TOULOUSE
12.2021 - 12.2022
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Supervised dining table set up to prepare for diversity of event types, following strict service standards
- Increased sales significantly by upselling and marketing higher-end products to customers while maintaining a high standard of efficient customer service.
Server
LUCILLE'S
11.2020 - 12.2021
- Empowered staff to succeed and meet customer service and revenue goals by providing support at pre-shift meetings, also trained new servers
- Maintained and modeled high standard of efficient customer service to all guests
- Assisted guests with menu exploration and making food and wine choices based on preferences, while effortlessly and efficiently managing large parties
- Handled cash and credit card transactions accurately, maintaining knowledge of accepted payment methods
- Monitored and maintained stock inventory.
Lead Server
TASTE BAR & KITCHEN
11.2017 - 10.2020
- Empowered staff to succeed and meet customer service and revenue goals by providing support at pre-shift meetings, also trained new servers
- Maintained and modeled high standard of efficient customer service to all guests
- Assisted guests with menu exploration and making food and wine choices based on preferences, while effortlessly and efficiently managing large parties
- Handled cash and credit card transactions accurately, maintaining knowledge of accepted payment methods
- Monitored and maintained stock inventory.
Server
PAPPADEAUX SEAFOOD KITCHEN
11.2014 - 09.2017
- Used POS system to accurately input orders and process all payments
- Confirmed legal drinking age
- Greeted guests promptly, suggested menu choices such as daily specials, drink specials, and appetizers to increase sales and meet upsell targets.
Education
High School Diploma - General Studies
BELLAIRE HIGH SCHOOL
Bellaire, TxHOUSTON COMMUNITY COLLEGE
Stafford, TxSkills
- Conflict resolution
- Extensive customer service
- High volume dining
- Food and beverage pairing
- Teamwork and leadership
- Upselling/ marketing new items
- Safe alcohol service
- Food safety & handling
Certification
- SELLER'S TRAINING CERTIFICATION, Texas Alcoholic Beverage Commission, 8879710,
- TEXAS FOOD HANDLER SAFETY CERTIFICATION, Training Now DBA Diversys Learning, Inc., 344898,
References
REFERENCES FURNISHED UPON REQUEST
Timeline
Bartender
MAGGIANO'S LITTLE ITIALY RESTAURANT
02.2024 - Current
Office Assistant
ST. JUDE LABORATORIES
01.2023 - 02.2024
Server
TOULOUSE
12.2021 - 12.2022
Server
LUCILLE'S
11.2020 - 12.2021
Lead Server
TASTE BAR & KITCHEN
11.2017 - 10.2020
Server
PAPPADEAUX SEAFOOD KITCHEN
11.2014 - 09.2017
High School Diploma - General Studies
BELLAIRE HIGH SCHOOL
HOUSTON COMMUNITY COLLEGE