ASHLEIGH HIDROGO
Austin,TX
Summary
Dedicated and compassionate care professional with over seven years of experience leading teams, coordinating care, and ensuring exceptional service in high-volume environments. Highly skilled in communication, customer retention, operational oversight, and delivering tailored care solutions. Recognized for dependability, detail orientation, and strong leadership.
Overview
8
8
years of professional experience
8
8
Certifications
Work History
Lead Dog Care Specialist
Austin Pets Alive!
Austin, TX
05.2023 - Current
- Coordinate and supervise a mixed team of employees and volunteers to ensure smooth shift performance.
- Help find the perfect forever homes for animals.
- Interact with the public on a day-to-day basis.
- Manage meet-and-greet sessions with potential adopters.
- Navigate reactive dogs through high-traffic areas while ensuring safety of both humans and animals.
- Participate in intensive trainings on dog fights and potential bite situations.
- Collaborate with the behavior team to assess dogs using appropriate equipment and behavior levels.
- Facilitate intakes and moves in an organized manner, handling unpredictable situations.
- Oversee the general wellbeing of every animal on site and communicate concerns to management.
- Uphold high sanitation standards to reduce disease risk and promote a healthy environment for animals.
Supervisor
Pet Paradise
Georgetown, TX
12.2022 - 04.2023
- Lead daily facility operations to ensure smooth workflow and high-quality care.
- Train, mentor, and supervise a team of receptionists, kennel attendants, and support staff.
- Oversee feeding, exercise, enrichment, and medical-care routines for all animals.
- Maintain facility cleanliness, safety, health-code compliance, and animal-welfare standards.
- Serve as the primary customer contact-answering questions, resolving concerns, and ensuring satisfaction.
- Manage administrative tasks: scheduling, phone lines, payments, and records.
- Run Excel-based productivity reports and present findings to upper management.
Lead Kennel Technician
Happy Tails Pet Resort
Cedar Park, TX
05.2019 - 11.2022
- Collaborated with the Kennel Supervisor to maintain smooth kennel operations.
- Supervised cleaning/sanitizing protocols and animal-care procedures.
- Administered medications, including insulin for cats and dogs, with accurate documentation.
- Led facility shifts from opening to closing.
- Provided dependable coverage across all roles and responsibilities.
Lead Kennel Technician
VCA Premier Animal Pet Resort
Cedar Park, TX
09.2017 - 05.2019
- Delegated tasks and monitored staff performance to ensure workflow efficiency.
- Completed opening/closing duties supporting daily operations.
- Assisted with staff reviews and training initiatives.
- Improved operational plans, production schedules, and task flow.
- Trained new hires in equipment use, policies, and standard procedures.
- Performed administrative duties including scheduling, payments, phones, and recordkeeping.
- Provided daily animal care including feeding, exercise, safety monitoring, and medical support.
Camp Counselor
Wet 'N' Wild
Austin, TX
06.2017 - 08.2018
- Ensured physical & emotional safety of all campers.
- Led hands-on creative problem-solving activities.
- Encouraged resilience, confidence, curiosity, and healthy peer interactions.
Education
Associate of Applied Science - Shelter Essentials
Austin Pets Alive Training And Education
Austin, TX01-2026
Associate of General Studies - Criminal Justice
Austin Community College
Austin, TX06-2020
High School Diploma -
Hendrickson High School
Pflugerville, TX05-2016
Skills
- Communication skills
- Leadership and supervision
- Customer service excellence
- Care coordination
- Verbal and written communication
- Client support and conflict resolution
- Personalized care planning
- Instruction following
- Shift leadership
- Relationship management
- Medication monitoring
- Empathy and professionalism
- Task delegation
- Problem-solving abilities
- Recordkeeping and documentation
- Microsoft Word, Excel, Outlook, PowerPoint
- Report creation and analysis
- Scheduling systems expertise
- Facility software proficiency
- Physical stamina for lifting 50 lbs
- Extended standing and sitting capabilities
- Bending and squatting skills
- Pushing and pulling tasks
Certification
001 Introduction to Austin Pets Alive!
Timeline
Lead Dog Care Specialist
Austin Pets Alive!
05.2023 - Current
Supervisor
Pet Paradise
12.2022 - 04.2023
Lead Kennel Technician
Happy Tails Pet Resort
05.2019 - 11.2022
Lead Kennel Technician
VCA Premier Animal Pet Resort
09.2017 - 05.2019
Camp Counselor
Wet 'N' Wild
06.2017 - 08.2018
Associate of Applied Science - Shelter Essentials
Austin Pets Alive Training And Education
Associate of General Studies - Criminal Justice
Austin Community College
High School Diploma -
Hendrickson High School