Ashleigh Holbrooks
Denver,CO
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships within the store and district. Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Home Depot
05.2022 - Current
- Head of all merchandising departments, work one-on-one with Department Supervisors and associates, training and developing them to grow within the business and increase sales and customer service.
- Interview, hire, and traine associates to comply with company policies and procedures.
- Rotate merchandise quarterly to feature new products and promotions, as well as coach associates on promotions and selling techniques.
- Work closeley with HR personnel weekly to maintain effective schedule quality in order to drive sales and customer service.
- Teach and coach associates on safety standards and SOP, recognize good and bad behaviors appropriately to drive a safety culture within the store.
- Partner with Store Manager daily on wins and opportunities within the business and come up with gamelan to increase sales/customer service and address concerns.
Interim Store Manager
Home Depot
09.2022 - 12.2022
- Managed 130+ associates through proactive communication, coaching/training, and daily feedback.
- Communicated daily with District level team on weekly tasks surrounding customer service, sales, and profitability, as well as communicated this information with management team and associates to ensure processes are completed timely and effectively.
- Oversaw inventory process, executing daily walks ensuring counts were accurate, overhead stock was organized, reports were completed efficiently, and store-use items were accounted for in order to mitigate shrink.
- Addressed associate and customer concerns effectively, driving customer service and overall associate moral in a positive direction.
- Partnered with HR personnel daily on staffing, filled schedule gaps by hiring and moving associates accordingly, approved/denied day-off requests to adhere to schedule needs.
Assistant Store Manager
Home Depot
10.2020 - 05.2022
- Interviewed, hired, and trained associates to comply with company policies and procedures.
- Rotated merchandise quarterly to feature new products and promotions, as well as coach associates on promotions and selling techniques.
- Oversaw operational areas, Service Desk, Front End, Deliveries, and Receiving, maintaining a strong focus on sales/profit, shrink, customer service, and overall business SOP.
- Head of the Voice of the Associate (VOA) team, ensuring associate concerns were addressed in a timely manner and communicated concerns and actions taken with management, Store Manager, and District level team. Increased VOA score from 70% to 79% in a years time.
- Head of the safety team (In Focus Team), addressing safety and OSHA concerns immediately, coaching/training associates on safety standards and recognizing and coaching good/bad behaviors. Led store to 350 days safe.
- Worked closely with HR personnel weekly to maintain effective schedule quality in order to drive sales and customer service.
Assistant Store Manager
Home Depot
05.2019 - 10.2020
- Oversaw 2 merchandising departments within the store, led department supervisors and associates to success within their departments.
- Responded to customer concerns in a timely and efficient manner.
- Coached/Trained associates on business processes, sales, merchandising techniques, and customer service.
- Held associates accountable for poor job performance and delivered yearly reviews to provide appropriate and effective feedback to associates.
- Worked closely with peers and Store Manager in order to ensure all business processes were aligned with company goals.
- Communicated effectively with immediate team and District level team on wins and concerns.
- Hired, trained, and coached staff to ensure maximum performance within the store.
- Worked Inventory management, ensuring reports were done timely and effectively, counts were accurate, and operational areas were working efficiently in order to mitigate shrink.
Department Supervisor
Home Depot
01.2019 - 05.2019
- Managed team of 6 in two departments within the store, delegated tasks, coached and trained, and help employees accountable for assignments.
- Monitored sales reports and communicated wins and opportunities with employees in order to drive focus in these specific areas of the business.
- Oversaw the Inventory process, ensuring counts were accurate, store-use product was accounted for, and reports were completed in a timely manner to mitigate shrink.
- Worked with immediate manager and Store Manager closely in order to ensure all business processes were aligned with company goals.
Asset Protection Specialist
Home Depot
01.2018 - 01.2019
- Reviewed CCTV daily to actively work reports and identify theft and fraud.
- Prepared case reports, preserved evidence, and interacted with law enforcement daily.
- Coached/trained associates and management on OSHA and safety standards daily. Addressed concerns immediately to drive a safety culture within the stores.
- Led District Business Walks with store management, looking at potential safety and shrink areas to identify areas of concern and coached store on proper processes.
- Controlled reduction of loss inventory by protecting company assets.
- Patrolled store departments to check for suspicious activities.
- Apprehended shoplifters daily, processing them in the system and communicated apprehensions to Asset Protection teams across the region to bring awareness to shoplifters.
- Maintained a 2.0 apprehension rate in a years time.
Education
Physcology
Duke University
Coursera, OnlineHigh School Diploma -
Home School
California06.2011
Skills
- Sales and Marketing
- Staff Management
- Coaching and Mentoring
- Time Management
- Strategic Planning
- Assignment Delegation
- Retail Operations
- Inventory Control
- Asset Protection
Timeline
Interim Store Manager
Home Depot
09.2022 - 12.2022
Assistant Store Manager
Home Depot
05.2022 - Current
Assistant Store Manager
Home Depot
10.2020 - 05.2022
Assistant Store Manager
Home Depot
05.2019 - 10.2020
Department Supervisor
Home Depot
01.2019 - 05.2019
Asset Protection Specialist
Home Depot
01.2018 - 01.2019
Physcology
Duke University
High School Diploma -
Home School