Summary
Overview
Work History
Skills
Timeline
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Ashleigh Huckfeldt

Torrington

Summary

Currently I am a New Accounts Representative with background in banking and financial services. My experience includes account setup, customer service, data entry, and maintaining personable customer relationships. I enjoy being the first face and voice that the customers see and hear when they come into the place of business. I have strong communication skills, problem solving capabilities, and the ability to meet deadlines. I consistently contribute to improving operational efficiency and enhancing customer satisfaction in the work that I do.

Overview

9
9
years of professional experience

Work History

New Accounts Representative/Teller

First State Bank
06.2023 - Current
  • Executed wire transfers of funds in compliance with best banking practices
  • Followed up with customers regarding outstanding account balances and discrepancies
  • Processed customer deposits, withdrawals, transfers, loan payments, and other transactions
  • Monitored customer accounts for suspicious activity or unusual patterns
  • Advised customers on appropriate banking products to meet their needs
  • Researched customer inquiries regarding accounts, transactions, fees and services
  • Provided excellent customer service at all times while interacting with customers
  • Assisted customers in completing new account paperwork accurately
  • Answered customers' questions and explained available services and products
  • Alleviated issues quickly by getting in touch with customers and explaining steps for a successful resolution
  • Maintained and built strong client relationships through quality, personalized interactions


Assistant Manager

Arbys
05.2016 - 06.2023
  • Planned and led team meetings to review business results and communicate new and ongoing priorities
  • Established process for monitoring customer satisfaction levels
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Resolved customer inquiries and complaints requiring management level escalation
  • Recruited and trained new employees to meet job requirements
  • Delegated work to staff, setting priorities and goals
  • Supervised daily operations including scheduling shifts, assigning duties
  • Ensured compliance with safety regulations and company policies
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
  • Assisted with customer requests and answered questions to improve satisfaction
  • Completed day-to-day duties accurately and efficiently

Skills

  • Customer service I am very personable with my customers and get to know them on a deeper level, rather than just what I'm helping them with
  • Team player I love working in an environment where everyone works with each other and helps one another when needed I have always said "teamwork makes the dream work"
  • Communication I love hearing feedback on my work and how I'm doing in whatever role I'm in Hearing about the things that I've done well in and also things that I can still improve on
  • Reliable & flexible I'm always willing to help and cover other areas when needed, if someone is out sick or if we're simply short handed
  • Cross training I love to be able to slide around and help wherever it's needed I'm always wanting to learn more and do more to be as helpful as possible to everyone around me

Timeline

New Accounts Representative/Teller

First State Bank
06.2023 - Current

Assistant Manager

Arbys
05.2016 - 06.2023

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Ashleigh Huckfeldt