Summary
Overview
Work History
Education
Skills
Certification
Timeline
Medical Terminology Certified
Generic

Ashleigh Johnson

Warrior

Summary

Dynamic Front Office Manager at Children's Medical Group with proven expertise in optimizing workflows and enhancing customer satisfaction. Skilled in Microsoft Office Suite and effective multitasking, I successfully resolved patient complaints and contribute to billing processes, fostering strong relationships and ensuring operational excellence. Committed to delivering exceptional service and support.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Office Manager

Childrens Medical Group
11.2022 - Current
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Greeting patients and helping with any questions they have.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.

Administrative Assistant

Children's Of Alabama
02.2020 - 07.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting patients.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Hayden High School
Hayden, AL
06-2016

Skills

  • Effective multitasking
  • Workflow optimization
  • Customer service
  • Customer relations
  • Microsoft Office Suite
  • Scheduling and calendar management
  • Administrative skills
  • Data entry
  • Documentation
  • Relationship building
  • Schedule coordination
  • Credit and collections
  • Strong leadership
  • Reception operations
  • Teamwork and collaboration
  • Computer skills
  • Decision-making
  • Documentation and reporting
  • Good judgment

Certification

Medical Terminology Certified


CPR Certified

Timeline

Front Office Manager

Childrens Medical Group
11.2022 - Current

Administrative Assistant

Children's Of Alabama
02.2020 - 07.2022

Hayden High School

Medical Terminology Certified

About 6 years ago i figured if i was going to enter the healthcare field, then i needed know Medical Terminology. I then made a perfect score after lots and lots of studying, and became certified.

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