ASHLEIGH KOSTER
Pontiac,USA
Summary
Dedicated and detail-oriented administrative professional with over 12 years of diverse experience in patient care, order management, and amusement park operations. Expertise includes accounting, customer service, and supply chain management, complemented by strong skills in data entry, computer networking, and equipment maintenance. Proven scientific professional adept in laboratory techniques and data analysis, recognized for effective collaboration within teams and a commitment to delivering reliable results. Adaptable and dependable in dynamic environments, with a strong adherence to safety protocols and a track record of conducting precise experiments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lab Assistant
OSF Healthcare St James
02.2025 - Current
- Assisted in processing laboratory specimens, ensuring accurate and timely results.
- Maintained laboratory equipment, performing routine maintenance to uphold safety standards.
- Collaborated with healthcare professionals to streamline sample collection procedures.
- Trained new staff on laboratory protocols and best practices for specimen handling.
- Monitored inventory levels of supplies, coordinating reorders to prevent shortages.
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
CSR - Customer Service Representative
Johnson Press of America, Inc
07.2024 - 02.2025
- Provided exceptional customer service by promptly and effectively addressing customer inquiries, concerns, and complaints
- Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Utilized CRM software to accurately document customer interactions, ensuring comprehensive records for future reference
- Identified opportunities for process improvement in order to enhance overall customer satisfaction
- Provided exceptional customer service by assisting customers in finding and recommending books based on their interests
- Processed and verified invoices, ensuring accuracy and adherence to company policies
- Collaborated with cross-functional teams to resolve customer inquiries and disputes in a timely manner
- Maintained organized filing system for invoices, receipts, and other financial documents
Administrative Clerk
Fecke Farms Inc
09.2021 - 07.2024
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Operated farm equipment such as tractors and trucks with extreme care and precision.
- Loaded and unloaded containers of materials and products on trucks, trailers and railcars by hand or with forklift truck.
- Loaded and unloaded farm supplies and materials and stored in correct barn location.
- Used grease guns and oil cans to lubricate and adjust farm equipment.
Nursing Assistant
Riverside Hospital
08.2023 - 06.2024
- Provided direct patient care, including bathing, dressing, and feeding, to ensure comfort and well-being
- Assisted with mobility and transfers of patients using proper lifting techniques to prevent injuries
- Monitored vital signs such as blood pressure, pulse rate, and temperature on a regular basis to identify any changes or abnormalities
- Maintained cleanliness and organization of patient rooms by regularly sanitizing surfaces and restocking supplies
- Documented patient information accurately in electronic medical records (EMR) system for easy access by healthcare professionals
- Assisted in the implementation of infection control protocols to minimize the risk of healthcare-associated infections (HAIs)
- Performed basic wound care tasks such as cleaning wounds, applying dressings, and monitoring healing progress
Patient Care Coordinator
Riverside Hospital
08.2023 - 06.2024
- Coordinated patient care activities, ensuring seamless transitions between healthcare providers and departments
- Implemented efficient systems for managing patient flow within the clinic or hospital setting
- Performed administrative tasks such as data entry, billing coordination, insurance verification for smooth operations
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information at all times
- Facilitated communication between patients and healthcare providers to ensure effective delivery of care
Manager of Seasonal Amusement Park
Deggeller Attractions Inc
02.2016 - 09.2021
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Monitored budget and expenditures, keeping facility within budget.
- Partnered across departments to run smooth, professional events and activities.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Order Manager
Chill Beverages International
01.2012 - 01.2016
- Collaborated with manufacturing and supply chain management.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Organized records of vehicles, schedules and completed orders.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed and maintained knowledgeable and productive team of employees.
- Promoted brand at industry events and through ongoing networking efforts.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
- Registered transactions and data on accounting database to track history and safeguard information.
- Evaluated financial records to detect errors and discrepancies.
- Documented petty cash transactions in petty cash journal to summarize payments rendered, maintaining accurate records.
- Reconciled bank accounts to verify accuracy of cash records.
- Assisted manager in conducting internal audits to analyze findings.
- Assisted manager in formulating year-end financial reports to determine financial performance of companies.
- Stored office and client records on secured server to prevent data losses, conducting regular backups.
- Handled day-to-day accounting processes to drive financial accuracy.
Education
Certification - Cna
Kankakee Community College
Kankakee, IL07.2024
Diploma - Accounting
Unisa
12.2009
High School Diploma - undefined
Hottentots Holland High School
12.2008
Skills
- Accounting
- Balance Sheet Reconciliation
- Computer Networking
- Word Processing
- Forklift
- Financial report writing
- Human resources
- Account management
- Dispatching
- Internal audits
- Forecasting
- Supply chain
- Nursing (1 year)
- Farm machinery
- Accounts payable
- Basic Bookkeeping Information Processing Document Typing and
- Customer service
- Auditing
- Event Planning
- Communication skills
- Patient care (1 year)
- Cash handling
- Accounts Receivable
- Delivery driver experience
- Meeting Support Processing Records Management
- Supervising experience
- Bank Reconciliation Printing Materials Documentation and
- Sage
- Maintenance
- Process improvement
- Marketing
- QuickBooks
- Tax Consulting Information Security Administrative and Clerical
- Payroll Administration
- Supply chain management
- General Ledger Accounting
- Cash Management Clerical Support Inventory Assessments
- Data entry
- Maintenance Requirements Afrikaans English Native or Bilingual Native or Bilingual
- Administrative experience
- Accounts Payable
- CPR
- SAP
- Account reconciliation
- Sales
- Accounting software
- Schedule management
- User Experience Database Entry Customer Support Needs
- Load & unload
- Computer networking
- Clerical experience
- CRM software
- Journal Entries
- Schedule Management
- Bookkeeping
- Profit & Loss
- Organizational skills
- Management Microsoft Office Supply Ordering
- Office Management
- Laboratory techniques
- Specimen processing
- Lab equipment maintenance
- Lab inventory management
Certification
- Driver's License October 2023 to October 2025
- CPR Certification September 2023 to September 2025
Languages
Afrikaans
Native or Bilingual
Timeline
Lab Assistant
OSF Healthcare St James
02.2025 - Current
CSR - Customer Service Representative
Johnson Press of America, Inc
07.2024 - 02.2025
Nursing Assistant
Riverside Hospital
08.2023 - 06.2024
Patient Care Coordinator
Riverside Hospital
08.2023 - 06.2024
Administrative Clerk
Fecke Farms Inc
09.2021 - 07.2024
Manager of Seasonal Amusement Park
Deggeller Attractions Inc
02.2016 - 09.2021
Order Manager
Chill Beverages International
01.2012 - 01.2016
Diploma - Accounting
Unisa
High School Diploma - undefined
Hottentots Holland High School
Certification - Cna
Kankakee Community College