ASHLEIGH LACASSE

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
• Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
• Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
• Conducted regular reviews of operations and identified areas for improvement.
• Generated reports detailing findings and recommendations.
• Enhanced customer satisfaction by promptly resolving invoice-related disputes and discrepancies.
• Maintained up-to-date client information in the invoicing system, reducing delays due to incorrect data.
• Reduced errors in billing by meticulously reviewing invoices for accuracy and consistency.
• Coordinated with other departments for smooth interdepartmental communication related to invoicing tasks.
• Streamlined invoicing processes by implementing efficient digital systems and software.
• Increased department productivity by training new hires on invoicing procedures and best practices.
• Developed customized invoice templates catering to specific client requirements, enhancing professional presentation.
• Mitigated risk of late fees or penalties by diligently monitoring contracts for varying payment terms across multiple projects.
• Improved overall efficiency within the department through regular evaluation and updating of internal controls related to invoicing processes.
• Supported company growth by managing a high volume of invoices during peak periods without compromising quality or timeliness.
• Spearheaded process improvements within the team, introducing time-saving techniques that increased overall accuracy and efficiency in invoicing duties.
• Entered and maintained billing information in company internal databases for accessibility.
• Generated daily, weekly and monthly reports for billing department.
• Verified accuracy of billing data and corrected discrepancies.
• Kept vendor files accurate and up-to-date to expedite payment processing.

• Verify accuracy of billing
• Create and send out invoices
• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.

• Collaborated with area managers to evaluate needs and optimize operational plans.
• Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
• Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
• Boosted productivity by establishing effective communication channels between departments.
• Maximized resource utilization by monitoring staff schedules and allocating tasks.
• Streamlined operations by implementing efficient processes and procedures.
• Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
• Implemented troubleshooting, root cause analysis and issue resolution.
• Provided direction and guidance to internal teams in order to achieve targets.
• Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
• Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
• Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
• Worked with vendors to make purchases and reconcile invoices.
• Reported issues to higher management with great detail.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

nE- Receptionist:

• Answer multi-line phone
• Balance timesheets
• Input schedule

- Accounts Payable:

• Receive and process invoices with coordinating purchase orders
• Issue payments to suppliers

- Quality Control Assistant/Receiving:

• Receiving purchase orders into Global Shop Solutions
• Data Entry
• Compiling and issuing Data Books to customers

- Quality Control Supervisor:

• Overseeing daily receiving of material and Employees
• Overseeing Quality Control Inspectors and inspections
• Scheduling customer inspections
• Performing final inspections
• Overseeing and scheduling shipments
• Compiling, final review and issuing Data Books to customers
• Scheduling Destructive and Non-Destructive testing
• Witnessing Hydro tests
• Served as liaison between the Quality Control department and other business units during customer audits or third-party inspections.
• Managed inventory levels effectively, ensuring adequate availability of necessary materials for uninterrupted production flow.
• Collaborated with cross-functional teams to resolve production issues and maintain high-quality output.
• Identified areas for improvement through regular audits of manufacturing processes, systems, and equipment.
• Conducted supplier evaluations to ensure their compliance with company requirements for product quality and consistency.
• Evaluated team performance regularly, providing constructive feedback and coaching for continuous skill improvement.
• Maintained a safe working environment by enforcing adherence to safety guidelines and promoting a culture of responsibility among staff members.
• Ensured accurate documentation of inspection results, maintaining a comprehensive database for future reference and analysis.
• Improved product quality by implementing stringent quality control protocols and standard operating procedures.
• Led calibration activities on measuring instruments to guarantee precise readings and improve overall quality assurance efforts.
• Enhanced productivity by streamlining QC processes, optimizing resource allocation, and minimizing downtime.
• Trained new QC personnel in company standards, ensuring compliance with industry regulations and best practices.
• Facilitated process improvements by conducting root cause analyses on non-conformances and implementing corrective actions.
• Reduced production errors through rigorous quality inspections and timely corrective actions.
• Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
• Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
• Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
• Maintained testing equipment in good working order to effectively quality control Heat Exchanger production lines.
• Reported on short- and long-term trends in production to help management make proactive decisions.
• Developed and initiated standards and methods to fully inspect, test and evaluate materials and completed work in the heat exchanger industry settings.
• Directed consistent measuring, inspection and testing procedures and tabulated data for detailed reports.
• Collaborated cross-functionally with supervisors from departments such as Manufacturing and Engineering to coordinate effective solutions to systemic problems, resulting in direct reductions in error and rework rates.
• Supervised ongoing daily production phases.
• Managed staff hiring, training and supervision.
• Cultivated professional working relationships with peers and supervisors.
• Located and resolved problems with team production and performance to maintain consistent quality levels.
• Collaborated with other leaders and executives to direct workflow and support operations.
• Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
• Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
• Monitored daily and weekly key performance indicators to maintain on-track status.
• Implemented policies and standard operating procedures for continuous improvement.
• Kept accurate and detailed records of personnel progress and productivity.
• Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
• Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
• Oversaw loading and unloading of packages in warehouse.
• Built relationships with customers and managed accounts to drive revenue and profit.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
• Conducted performance reviews each quarter, offering praise and recommendations for improvement.
• Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
• Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.