Ashleigh Lambert
Thornton,CO
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Lyft Driver
Lyft
11.2023 - Current
- Transported clients to their destinations, safely and on time.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- All 5 star reviews on 300+ rides with compliments on being a friendly driver and going above and beyond. My car is in a constant state of cleanliness and receives compliments from clients on what a clean environment it is. Clients also compliment on how well my driving skills are with smooth breaking and smooth turns.
Lead Server
Cheddar's Casual Cafe
10.2021 - 10.2023
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Contributed to team success by consistently meeting or exceeding individual sales goals each month.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
Bartender
Old Chicago
10.2019 - 08.2021
- Alcohol ServSafe Certified
- Helped cook in kitchen when short staffed while maintaining control of bar top customers.
- Upheld strict regulations for safe alcohol service and food safety.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Lead server, trained new incoming servers
Key Supervisor, Bartender, Lead Server
Chili's Bar And Grill
01.2016 - 09.2019
- Trained new employees on company policies and procedures, ensuring consistent service quality across team.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
- Contributed to positive work environment through effective teamwork and communication with colleagues.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
Server, Shift Lead
IHOP
11.2013 - 08.2015
- ServSafe Certified
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
EMT Certification - Emergency Medical Services
Front Range Community College
Westminster, CO05.2024
High School Diploma -
Brighton High School
Brighton, CO05.2007
Some College (No Degree) - Psychology
University of Northern Colorado
Greeley, COSome College (No Degree) - General Studies
Front Range Community College
Fort Collins, COSkills
- Team Leadership
- Team Player
- Motivational
- Strong multitasking
- Highly reliable
- Clear and effective communication
- Calm and Composed
- Good Conversationalist
- Works well in fast paced environment
- Strategic Planning
- Complex Problem-Solving
- Attention to Detail
Timeline
Lyft Driver
Lyft
11.2023 - Current
Lead Server
Cheddar's Casual Cafe
10.2021 - 10.2023
Bartender
Old Chicago
10.2019 - 08.2021
Key Supervisor, Bartender, Lead Server
Chili's Bar And Grill
01.2016 - 09.2019
Server, Shift Lead
IHOP
11.2013 - 08.2015
EMT Certification - Emergency Medical Services
Front Range Community College
High School Diploma -
Brighton High School
Some College (No Degree) - Psychology
University of Northern Colorado
Some College (No Degree) - General Studies
Front Range Community College