Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Ash'Leigh Lee

Summary

Motivated to provide customer service needs by efficiently verifying insurance, scheduling appointments, and organizing documents. Forward-thinking, resourceful with good interpersonal skills, strong attention to detail with a positive upbeat mentality.

Overview

12
12
years of professional experience

Work History

Lead Patient Care Coordinator

Premera Blue Cross-Kinwell Health
03.2024 - 08.2024
  • Greeted patients and visitors and directed them accordingly and Assisted patient with check-in process and completing their portion of patient history in the EMR (EPIC)
  • Scheduled new patient and follow up appointments
  • Assisted with referrals and Obtained insurance authorization to process patients for services
  • Collected and processed copays as appropriate
  • Managed and maintained a clean clinic setting
  • Led team huddles, center staff meetings, and ongoing trainings of new and current team members
  • Created clinician and clinic support schedules to maximize efficiency
  • Communicated status of all patients and requests to clinical staff, physicians, or center manager to ensure continuous operation of center
  • Followed HIPAA guidelines and safety rules
  • Assisted Medical Assistants with all administrative and legal chart requests from patients, lawyers or TPA's
  • Performed administrative tasks as needed to support the clinic, such as faxing, scanning, filing and other office duties

PSR - Patient Service Representative

Agency, Medix-The Polyclinic
03.2023 - 01.2024
  • Gastroenterology Department
  • The first point of contact for patients as they come into the clinic
  • Check in patients, utilizing EPIC to verify insurances and record information
  • Help facilitate primary inbound calls - Very high volume
  • Make outbound phone calls rescheduling & helping patients schedule procedures and appointments in person as well as virtual
  • Authorized & call on referrals to help patients establish care with facility
  • Used multiple insurance portals to verify if patients were active or inactive: Availty , One Health port, and United healthcare.

Patient Care Coordinator (ED Department)

YohConnex-University Of Washington
01.2022 - 06.2022



  • Pre-reg for incoming Patients
  • Provided information for finical assistance
  • Started process for scheduling follow up appointments after discharged.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Verified insurance information and started referral and pre-authorization process.

Private Duty/HHA/CNA

State of Washington
06.2012 - 09.2021
  • Assisted patients with activities of daily living and functional mobility to increase comfort and quality of life
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.

Education

Certificate in CNA -

Crystal Point Nursing School
Federal Way, WA

Certificate in Medical Assistant Phlebotomist -

Bates Technical College
Tacoma, WA

High school diploma -

Foster Senior High School
Tukwila, WA
06.2010

Skills

  • Intake Experience
  • Medical Collection
  • Medical Billing
  • Medical Terminology
  • HIPAA
  • Insurance verification
  • Medical administrative support
  • ICD-10
  • CPT coding
  • Medical records
  • Appointment scheduling
  • Patient care
  • Communication skills
  • Conflict management
  • Microsoft Office
  • Organizational skills
  • EMR systems
  • Cash handling

Personal Information

Willing To Relocate: Anywhere

Timeline

Lead Patient Care Coordinator

Premera Blue Cross-Kinwell Health
03.2024 - 08.2024

PSR - Patient Service Representative

Agency, Medix-The Polyclinic
03.2023 - 01.2024

Patient Care Coordinator (ED Department)

YohConnex-University Of Washington
01.2022 - 06.2022

Private Duty/HHA/CNA

State of Washington
06.2012 - 09.2021

Certificate in CNA -

Crystal Point Nursing School

Certificate in Medical Assistant Phlebotomist -

Bates Technical College

High school diploma -

Foster Senior High School

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Ash'Leigh Lee