Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashleigh Lee

Gillsville,GA

Summary

Dynamic retail professional with extensive experience at The Home Depot, excelling in team leadership and problem-solving. Proven track record in enhancing store operations and customer satisfaction through strategic merchandising and effective staff training. Skilled in inventory management and fostering a collaborative work environment, driving increased sales and loyalty.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

The Home Depot
06.2024 - Current
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.

Customer Experience Manager

The Home Depot Inc
07.2022 - 06.2024
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Developed new employees and on-going performance assessment of current employees.
  • Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
  • Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
  • Established cross-functional teams for improved communication between departments and better customer experiences.

Department Supervisor

The Home Depot Inc
04.2021 - 07.2022
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Managed team of 10-15 employees, delegated tasks and held each employee accountable for completing assignments.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Handled cash register, returns, and refunds.
  • Facilitated training sessions for new employees, ensuring smooth onboarding process.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Sales Associate

The Home Depot Inc
11.2020 - 04.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

United States Army National Guard

State of Georgia
03.2016 - 11.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Education

Diploma -

Foothills High School
Remote
05.2017

Skills

  • Problem-solving
  • Retail operations
  • Store organization
  • Time management
  • Team building and leadership
  • Store opening and closing
  • Attention to detail
  • Staff supervision
  • Store operations
  • Employee scheduling
  • Hiring and training
  • Mentoring and coaching
  • Goals and performance

Timeline

Assistant Store Manager

The Home Depot
06.2024 - Current

Customer Experience Manager

The Home Depot Inc
07.2022 - 06.2024

Department Supervisor

The Home Depot Inc
04.2021 - 07.2022

Sales Associate

The Home Depot Inc
11.2020 - 04.2021

United States Army National Guard

State of Georgia
03.2016 - 11.2018

Diploma -

Foothills High School

Similar Profiles

CREATE PROFILE
Ashleigh Lee