Ashleigh Leonard
Charlotte,NC
Summary
Dynamic and results-oriented professional with extensive experience in fast-paced environments, including a notable tenure at Taco Bell. Excelled in roles requiring exceptional customer service and time management skills. Proven track record of enhancing team performance and productivity through effective training and mentorship. Skilled in Microsoft Office and adept at fostering professional relationships.
Overview
5
5
years of professional experience
Work History
Line Assembler
Bentler
09.2022 - 05.2023
- Practiced standard operating procedures for consistent production results.
- Met daily quotas consistently by always working hard and efficiently with little downtime.
- Put hazardous materials in properly marked containers to avoid injuries or contamination.
- Assisted quality assurance by inspecting items and removing defective parts.
Hostess
Cooper River
08.2021 - 09.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
Shift Manager
Taco Bell
02.2018 - 08.2019
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
High School - High School
Thomas Dale High School
Chester, VA06.2017
Skills
SKILLS & COMPETENCIES
- Customer service
- Time management
- Organization
- Attention to detail
- Multitasking
- Telephone etiquette
- Interpersonal communication
- Basic computer skills (Microsoft Office, email, excel and power point)
- Filing and document management
- Administrative support
- Data entry
- Team collaboration
- Adaptability
- Professionalism
Timeline
Line Assembler
Bentler
09.2022 - 05.2023
Hostess
Cooper River
08.2021 - 09.2022
Shift Manager
Taco Bell
02.2018 - 08.2019
High School - High School
Thomas Dale High School
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