Ashleigh Lilley

• High case acceptance rates through persuasive presentation of treatment options and benefits.
• Explained treatment choices to patients and helped determine best options and to maximize their insurance.
• Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
• Researched billing issues, scheduled appointments and verified insurance coverage.
• Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
• Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.

Verified active insurance coverage prior to patient appointments to ensure accurate treatment plans.

Obtained detailed insurance breakdowns for precise billing and treatment coordination.

Thrived in a fast-paced environment while managing high hygiene standards and maintaining a welcoming demeanor.

Adapted to increased responsibilities and tasks due to frequent management transitions. I transitioned from insurance coordinator to reception and then to hygiene treatment coordinator. This gave me a chance to learn all aspects of front desk responsibilities.

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Performed x-rays, ensuring high-quality diagnostic images for dentists'' evaluations.
• Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
• Explained treatment procedures and instructed patients on home care guidelines.
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.