Ashleigh Lyall
White Sulphur Springs,WV
Summary
Customer Service Representative/ Office Administrator with over 10 years experience. Solid knowledge in the understanding of compliance in security and privacy procedures. Efficient in sorting/organizing files, answering phones and/or redirecting calls when necessary, and works well under pressure. Close eye to details and situations, taking notice when something is unusual. Dedicated and quick learner willing to go above and beyond to leave a lasting impact.
Overview
11
11
years of professional experience
Work History
Teller/CSR
Bank of Monroe
Lewisburg, WV
06.2022 - Current
- Processed a high volume of transactions accurately and efficiently on a daily basis.
- Assisted customers in opening new accounts and provided guidance on various banking products and services.
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments.
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies.
- Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction.
- Sorted, logged, and distributed incoming and outgoing mail to appropriate departments, ensuring timely delivery.
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence.
- Identified fraudulent activities and reported suspicious transactions to the appropriate authorities.
- Demonstrated strong attention to detail when verifying customer identification documents.
- Managed multiple tasks simultaneously while maintaining accuracy and efficiency.
- Effectively communicated with other departments to resolve any issues or discrepancies related to the closing process.
- Regularly inspected access points including doors and rooms to secure the building at closing.
- Verified customers' identification to ensure compliance with laws and regulations.
- Explained account information to customers in detail as needed.
- Processed wire transfers for customers both domestically and internationally.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Built and maintained client relationships through quality, personalized interactions.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Provided customer service support to customers over the phone and by email.
- Keep track of visitor log to ensure proper documentation of traffic into and out of bank for services.
Front Office Cashier
Cornerstone IGA
Fairlea, WV
07.2013 - 05.2022
- Run the front office which included checking out customers , bill pay, western union, running lottery, and answering telephone calls.
- In charge of closing the store down in the evenings which included running reports, preparing deposits and locking the store up.
- Once a week gathered 12-15 orders from local customers by phone, filled and prepared orders, and delivered them to customers in the community; while being in charge of running front office.
- Resolved customer complaints or concerns in a professional manner, escalating issues as necessary to ensure customer satisfaction.
- Trained and supervised a team of cashiers to ensure efficient checkout processes and exceptional customer experiences.
- Maintained accurate records of daily sales, returns, and voids to reconcile with end-of-day reports.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Verified customer age requirement for alcohol or tobacco purchases.
- Answered phone calls to assist customers with questions and orders.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Performed daily banking tasks such as depositing checks or exchanging currency.
- Sorted and distributed incoming mail according to predetermined routing procedures.
Education
Associate of Science - Board of Governors
New River Community And Technical College
Beaver, WV05-2018
High School Diploma -
Greenbrier East High School
Lewisburg, WV06-2012
Skills
- Regulatory Compliance
- Asset Protection
- Account updating
- Excellent time management skills
- Excellent communication skills
- Strong Work Ethic
- Reliable
- Drawer balancing
- Cash Handling
- Safe and vault operation
- Mail handling
- Data Entry
- Mail Sorting and Distribution
- Multi-line phone proficiency
- File Maintenance
Timeline
Teller/CSR
Bank of Monroe
06.2022 - Current
Front Office Cashier
Cornerstone IGA
07.2013 - 05.2022
Associate of Science - Board of Governors
New River Community And Technical College
High School Diploma -
Greenbrier East High School
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