Ashleigh Lyons
Mcminnville,TN
Summary
Operations professional with keen eye for process improvement and operational efficiency. Proven track record of leading teams to achieve organizational goals and drive continuous improvement. Known for excellent communication, adaptability, and results-oriented approach to managing dynamic environments.
Overview
9
9
years of professional experience
Work History
Store Manager
Bargain Hunt
01.2025 - 03.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Operations Leader
Bargain Hunt
03.2024 - 01.2025
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Optimized team performance, providing clear guidance and setting achievable goals.
- Managed high workload with consistent record of achieving deadlines and production targets.
Front End Team Lead
Walmart
09.2022 - 11.2023
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
Customer Service Representative
Walmart
05.2019 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Crew Member
Speedway Gas Station
10.2018 - 05.2019
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Cashier
Kroger
03.2018 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Crew Member
Mcdonalds
09.2016 - 03.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
High School Diploma -
Siegel High School
Murfreesboro, TN05.2018
Skills
- Collaboration and teamwork
- Operational excellence
- Problem resolution
- Safety management
- Scheduling
- Innovation and creativity
- Customer service
Timeline
Store Manager
Bargain Hunt
01.2025 - 03.2025
Operations Leader
Bargain Hunt
03.2024 - 01.2025
Front End Team Lead
Walmart
09.2022 - 11.2023
Customer Service Representative
Walmart
05.2019 - 09.2022
Crew Member
Speedway Gas Station
10.2018 - 05.2019
Cashier
Kroger
03.2018 - 08.2018
Crew Member
Mcdonalds
09.2016 - 03.2018
High School Diploma -
Siegel High School
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