Ashleigh Manley
Montgomery
Summary
I am currently an undergraduate student at South University with a keen interest in pursuing a career in the healthcare field, specifically as a Medical Assistant. As I approach the completion of my studies, I am actively seeking full-time employment opportunities that will allow me to gain hands-on experience in a medical setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Customer Service Manager
Lend Nation
09.2023 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
Pharmacy Technician
Turenne PharMedCo
12.2022 - 08.2023
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Customer Service Representative
SYKES
03.2022 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
Correctional Officer
Alabama Department Of Corrections
01.2021 - 02.2022
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Education
Associate of Science - Medical Assisting
South University
Montgomery,AL08-2025
High School Diploma -
Booker T Washington High School
Tuskegee, AL05.2019
Skills
- Customer Service
- Cash Management
- Leadership
- Management
- Communication
- Conflict-Resolution
- HIPPA
Certification
Pharmacy technician license
Timeline
Assistant Customer Service Manager
Lend Nation
09.2023 - Current
Pharmacy Technician
Turenne PharMedCo
12.2022 - 08.2023
Customer Service Representative
SYKES
03.2022 - 09.2022
Correctional Officer
Alabama Department Of Corrections
01.2021 - 02.2022
Associate of Science - Medical Assisting
South University
High School Diploma -
Booker T Washington High School
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