Ashleigh McAlpin
Florence,AL
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Tennessee Urgent Care and Family Practice
07.2023 - Current
- Assisted healthcare providers with patient intake and documentation
- Maintained cleanliness and organization of examination rooms and medical supplies.
- Scheduled patient appointments, coordinating with various departments effectively.
- Managed electronic health records, ensuring accuracy and confidentiality of information.
- Collaborated with team members to enhance workflow efficiency in clinical settings.
- Engaged in continuous learning about medical procedures and best practices for patient care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Performed Prior Authorizations through CoverMyMeds
Medical Assistant/Receptionist
Florence Family Practice
01.2022 - 07.2023
- Assisted patients with check-in processes and managed appointment scheduling efficiently.
- Monitored inventory of medical supplies, ensuring availability for daily operations without interruption.
- Conducted follow-up calls to patients post-appointment, improving patient satisfaction and engagement levels.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Measured patient pulse oximetry.
Certified Pharmacy Technician
Publix Pharmacy
01.2018 - 01.2022
- Managed medication inventory using pharmacy management systems to ensure accuracy and availability.
- Verified prescriptions for accuracy, ensuring compliance with regulatory standards and safety protocols.
- Educated patients about medication usage and side effects, improving adherence to treatment plans.
- Maintained a clean and organized workspace to comply with health regulations and promote safe operations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from custom
- Counted and measured medications following standard procedures.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Education
High School Diploma -
Brooks High School
KillenNWSCC
Muscle ShoalsSkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
Timeline
Medical Assistant
Tennessee Urgent Care and Family Practice
07.2023 - Current
Medical Assistant/Receptionist
Florence Family Practice
01.2022 - 07.2023
Certified Pharmacy Technician
Publix Pharmacy
01.2018 - 01.2022
High School Diploma -
Brooks High School
NWSCC
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