Ashleigh Miller

Prepare vehicle each morning to facilitate route efficiency.

Provided customers with estimated arrival times.

Ensure the secure transfer of funds between multiple clients.

Refill, empty, and balance ATMs.

Trouble shoot ATMs where applicable.

Engage with transport leads to discuss route efficiency modifications.

Train new employees.

Resolve issues encountered on routes.

Build and maintain a report with clients.

Utilize Cerrion app for routes, route information and log package transfer.

Taught students of all ages abilities and backgrounds.

Taught new drivers to be confident and safe drivers through situational awareness.

Put new drivers at ease.

Communicated with students, parents, and co-workers to ensure carryover of progress from lesson to lesson.

Used app on phone to document lessons and follow work schedule.

Taught driving lessons in late-model vehicles equipped with a dual brake, extra mirrors, and cameras.

Participated in monthly paid team meetings, trainings, and other continuing education

Handled initial contact with candidates to arrange their starting dates.

New hire paperwork with candidates for HR.

Utilized Microsoft Excel to manage lists of potential candidates contacted and pending.

Ensured route maintenance by coordinating efforts between school staff, parents, and drivers in Sutton.

Instructed new hires in classroom, on the road, and safety course.

Brought students who completed the training course to state police for testing.

Implemented retraining programs for drivers involved in collisions.

Preformed pre and post trip inspections of the vehicle before and after every trip.

Followed a route assignment each day.

Ensured the safety of every student to and from school.

Established relationships with students, their families, and school staff.

Continued education through monthly staff meetings.

New hire paperwork for HR.

Conducted classroom instruction using books, videos, and written tests.

Taught on road and skills course.

Brought students to state troopers to test.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
• Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
• Scheduled customer appointments with technicians.