Ashleigh Moncrief
Macon,GA
Summary
Hardworking and experienced in assisting visitors by responding to requests and finding appropriate solutions to issues. Demonstrates a positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
12
12
years of professional experience
Work History
Bartender
20's Pub
Macon, GA
03.2023 - 03.2024
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Greeted frequent visitors by name and explained new promotions.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
Bartender
Neighbors of Sylvan Park
Nashville, TN
01.2018 - 12.2022
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Balanced daily registers and generated sales reports for management.
- Resolved customer complaints in a professional manner.
Assistant Catering Director
Edley's Barbeque
Nashville, TN
06.2017 - 11.2018
- Organized special events such as weddings, banquets, holiday parties, conferences and other functions.
- Analyzed financial reports on a regular basis to monitor progress against established goals.
- Maintained accurate records of sales transactions, event costs and customer feedback.
- Developed and implemented a training program for new and existing employees to ensure consistency in customer service.
- Scheduled, organized and led food tastings to facilitate selections and surpass expectations.
Assistant Manager
Edley's Barbeque
Nashville, TN
11.2016 - 06.2017
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured compliance with safety regulations and company policies.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Billing Assistant
MRS Medical Billing
Macon, GA
09.2012 - 12.2013
- Organized, opened and filed incoming mail.
- Researched discrepancies between customer invoices and payments received.
- Applied HIPAA privacy and security regulations while handling patient information.
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
Education
Associate of Science Degree -
Georgia Military College
05.2016
Skills
- Analytical and tactful with challenging customers
- Willingness to learn
- Proficient with Microsoft Office including Word, Excel and PowerPoint as well as QuickBooks
- Service-oriented mindset
- Organizational ability
References
References available upon request.
Timeline
Bartender
20's Pub
03.2023 - 03.2024
Bartender
Neighbors of Sylvan Park
01.2018 - 12.2022
Assistant Catering Director
Edley's Barbeque
06.2017 - 11.2018
Assistant Manager
Edley's Barbeque
11.2016 - 06.2017
Billing Assistant
MRS Medical Billing
09.2012 - 12.2013
Associate of Science Degree -
Georgia Military College