Ashleigh Mouring
Atlanta,USA
Summary
Results-driven professional with a proven track record in managing customer service operations. Expertise in training staff, optimizing service flow, and implementing effective solutions that boost customer satisfaction and team performance. Business minded professional with over 7 years of customer care and service experience. College educated, eager to work and be an asset to your team.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Bartender/Server Lead
Hardrock Cafe
Atlanta, GA
08.2024 - Current
- Greeted customers and provided excellent customer service.
- Interacted with guests to provide excellent customer service and recommendations.
- Provided exceptional customer service to ensure satisfaction.
- Resolved customer complaints in a professional manner.
- Mixed and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area during shifts.
- Trained new bartenders on drink preparation and upselling techniques.
- Coached team members on providing exceptional customer service.
- Developed good working relationships with fellow employees through effective communication.
Service Manager
The Tavern@ Camp Creek
Atlanta, GA
02.2021 - 07.2024
- Managed daily operations of restaurant, ensuring smooth service flow.
- Trained and supervised staff in customer service best practices.
- Maintained inventory levels, ordering supplies for efficiency.
- Resolved customer complaints in a timely manner.
- Resolved customer complaints promptly to enhance satisfaction.
- Supervised service staff during shifts to maintain high service standards. to ensure customer satisfaction and compliance with company policies.
- Implemented health and safety standards to ensure compliance and safety.
- Collaborated with chefs to refine menu offerings based on customer feedback.
Sales Representative
Bench Craft Company
Atlanta, GA
02.2022 - 05.2024
- Developed key customer relationships to increase sales.
- Developed strong client relationships to enhance customer loyalty and satisfaction.
- Listened to customer needs to identify and recommend best products and services.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Greeted and assisted customers to foster positive experiences.
- Managed inventory levels and ensured timely product availability for sales initiatives.
- Analyzed market trends to identify potential opportunities for business growth.
- Reviewed monthly performance against targets set by management team.
- Greeted customers warmly at the entrance to create a welcoming atmosphere.
Housekeeper/ Customer Service Manager
Holiday Inn
Atlanta, GA
03.2016 - 01.2022
- Assisted customers with inquiries and resolved issues efficiently.
- Collaborated with team members to improve service quality and customer satisfaction.
- Trained new hires on company policies and customer service best practices.
- Maintained cleanliness in guest rooms and public areas.
- Ensured compliance with safety and sanitation standards.
- Collaborated with team members to meet daily cleaning goals.
- Trained new staff on housekeeping procedures and best practices.
Education
Bachelor's - Broadcast Communications
Mississippi State University
Starkville, MSSkills
- Beverage preparation
- Customer service
- Customer engagement
- Staff training
- Management
- Operations management
- Team lead
- Compliance adherence
- Problem solving
- Time management
- Multitasking
- Organization
- Effective communication
- Leadership
- Conflict resolution
Certification
- ServSafe
- Food Handler Certification
- Driver's License
- Professional In Human Resources
- SHRM Certified Professional
- Pesticide Applicator's License
- First Aid Certification
- CPR Certification
Additional Information - Authorized To Work
US for any employer
Personal Information
US for any employer
Timeline
Bartender/Server Lead
Hardrock Cafe
08.2024 - Current
Sales Representative
Bench Craft Company
02.2022 - 05.2024
Service Manager
The Tavern@ Camp Creek
02.2021 - 07.2024
Housekeeper/ Customer Service Manager
Holiday Inn
03.2016 - 01.2022
Bachelor's - Broadcast Communications
Mississippi State University