Ashleigh Mulford
Bridge City,TX
Summary
As a proud wife of a Veteran with a wide Network tied in the Veteran community, I have 10+ years experience as a customer service professional, filing, communication, gathering information, creating lesson plans, decluttering, organizing, cleaning, quality and exceptional work. Fluent in English. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
16
16
years of professional experience
Work History
Manager
Ascension Mentorship
05.2022 - Current
- Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
- Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
- Analyzed claims to determine percentage of disability, permanent and total disability and entitlement to compensation.
- Utilized Outlook & Excell to compose correspondence letters to explain current status of applications and request additional documentation.
- Managed and motivated employees to be productive and engaged in work.
- Onboarded new employees with training and new hire documentation.
- Utilized ZOHO Software to perform Manager duties
- Utilized Salesforce: Customer Relationship Management(CRM) platform
- Maintained detailed records of patient progress, documentation of services and case notes.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Health Information Management Discharge Analyst
Specialist Hospital Shreveport
09.2018 - 06.2021
- Worked with NexGen, Excel, CPSI and other computer programs
- Gathering, documenting, and analyzing business needs and requirements
- Scanning, faxing, filing, and answering phones
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
- Conducted education and training activities for physicians, nursing staff and administrative personnel.
- Implemented new coding and billing procedures that helped alleviate number of denied claims from insurance carriers.
- Collaborated with medical teams to create uniform standards for clinical data reporting.
- Participated in quality assurance reviews to verify accuracy and reliability of data.
- Created data management plans and provided input on study designs.
- Minimized manual system errors with streamlined data entry process.
- Built complex data analysis reports and provided timely feedback to stakeholders.
- Developed comprehensive data dictionary for efficient and accurate data tracking.
Owner/Operator
Kingdom Cleaning
09.2007 - 06.2021
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations
- Responded appropriately to customer's special cleaning requests
- Cleaned and maintained cleaning equipment in good operable condition
- Substituted traditional cleaners with non-toxic sanitation aids to meet client preferences
- Assigned work areas to employees and inspected completed work to meet strict safety and quality standard
- Kept records of work assignments, documented personnel actions, and issued periodic reports
- Identified areas for expansion by analyzing market, consumer trends, and competition
Teacher
Creative Care Children's School
08.2014 - 05.2018
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
Private Home Health Care Provider
Andrade
05.2017 - 03.2018
- Monitored progress and documented patient health status changes to keep care team updated.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
Skills
- CRM Software
- Lead Generation
- Customer Relationship Management
- Brand Management
- Contract Development and Management
- Staff Management
- Team Leadership
- Sales and Marketing
Timeline
Manager
Ascension Mentorship
05.2022 - Current
Health Information Management Discharge Analyst
Specialist Hospital Shreveport
09.2018 - 06.2021
Private Home Health Care Provider
Andrade
05.2017 - 03.2018
Teacher
Creative Care Children's School
08.2014 - 05.2018
Owner/Operator
Kingdom Cleaning
09.2007 - 06.2021