Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ASHLEIGH NAGEL

Harahan / Jefferson Parish,LA

Summary

Dependable student/server shift leader successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bartender/Server Shift Leader

Bienvenue
12.2019 - Current
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Food Runner

Ruth Chris Steakhouse
01.2016 - 11.2019
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.
  • Kept detailed knowledge of and followed all food safety guidelines.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.

B Waiter

Dickie Brennan's Steakhouse
01.2014 - 12.2015
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

Associate of Arts - Engineering (Pre-Engineering)

Delgado Community College
New Orleans, LA
01.2022

Skills

  • Dining Room Logistics
  • Billing and Payment Processing
  • Customer Relationship Management
  • Budgeting and Cost Control
  • Cleaning and Sanitation
  • Sales and Marketing
  • Time Management
  • Employee Training
  • Strategic Planning
  • Operational Efficiency

Certification

  • First Aid/CPR Certified

Timeline

Bartender/Server Shift Leader

Bienvenue
12.2019 - Current

Food Runner

Ruth Chris Steakhouse
01.2016 - 11.2019

B Waiter

Dickie Brennan's Steakhouse
01.2014 - 12.2015

Associate of Arts - Engineering (Pre-Engineering)

Delgado Community College

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ASHLEIGH NAGEL