ASHLEIGH OLTHOFF
Frisco,CO
Summary
I am a motivated professional with extensive experience in customer and vendor relations, communication, leadership and administration. I excel in high-pressure environments, both independently and as part of a team. Committed to delivering my best work, I also recognize the value of seeking support when needed, viewing these moments as opportunities for growth and development.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Showroom Manager
Collective Design
Frisco, CO
11.2023 - 01.2025
- Oversaw all aspects of showroom team management, including interviewing, hiring, training, addressing disciplinary matters, and other leadership responsibilities.
- Provided coverage in the showroom during team absences, such as illness, installations, or client meetings.
- Managed vendor relationships and handled all showroom purchasing.
- Attended biannual markets in Las Vegas and North Carolina, where I sourced products, engaged with vendors, and stayed informed on emerging trends.
- Led weekly team meetings to track sales progress and discuss showroom operations.
- Collaborated with marketing teams to develop comprehensive marketing plans across multiple channels, including email, print, and social media.
- Organized and coordinated showroom events to drive sales and customer engagement.
Design Consultant
Collective Design
Frisco, CO
04.2022 - 10.2023
- Managed the Collective Design showroom, ensuring the showroom floor was maintained, products were ordered, unboxed, tagged, and storage areas remained organized.
- Collaborated with clients to bring their vision to life from concept to completion, including creating presentations, ordering products, and overseeing installations.
- Focused on maintaining clients' budgets throughout the project.
- Participated in weekly showroom meetings to review incoming products, identify items that needed to be ordered, and track ongoing projects.
- Built and nurtured relationships with local and national vendors.
- Attended vendor meetings to stay informed about new products and trends in the industry.
Patient Service Manager
Summit Community Care Clinic
Frisco, CO
01.2021 - 04.2022
- Ensured the smooth operation and management of the Patient Service team, overseeing scheduling and providing coverage for absent or short-staffed positions.
- Facilitated weekly team meetings and managed the hiring process for new team members.
- Conducted annual performance reviews, offering professional development guidance and addressing disciplinary matters when necessary.
- Collaborated closely with the billing team to optimize the revenue cycle.
- Supervised the trainer and training program within the Patient Service department.
- Managed clinical operations, including overseeing the phone system and assisting with the implementation of a new system in 2022 and led the implementation of a new online form system for patients to complete paperwork electronically.
- Managed monthly empanelment reports and worked with the VP of Operations on various audits, both internal and for external agencies.
- Addressed and resolved patient complaints, collaborating with the VP of Operations when needed.
Patient Service Representative
Summit Community Care Clinic
Frisco, CO
03.2020 - 12.2020
- Handled all front desk tasks, including checking patients in and out, ensuring all necessary paperwork was completed for appointments, managing phone calls, scheduling appointments, processing payments, responding to emails, and coordinating prescription refills.
- Utilized Aprima as the primary program within the clinic, along with online platforms for insurance verification and processing payments through payment portals.
- Effectively communicated essential information to doctors, nurses, and clinic assistants in a timely manner.
Guest Services and Concierge
Sorrel River Ranch Resort and Spa
Moab, UT
04.2019 - 10.2019
- Performed a variety of front desk duties, including answering emails, calls, and inquiries, processing deposits and final balances, offering upgrades when available, and fulfilling amenity requests.
- Utilized Roomkey for guest check-ins, check-outs, and reservation bookings, and Skywire to coordinate activities both within the company and with affiliated partners.
- Generated daily reports related to revenue, occupancy, and financials, distributing them to all managers.
- Maintained constant communication with housekeeping and maintenance to address and fulfill guest requests and needs.
Front Desk Associate
Breckenridge Grand Vacations
Breckenridge, CO
11.2018 - 04.2019
- Performed a range of front desk duties, including answering emails, calls, and inquiries, checking guests in and out, and providing assistance throughout their stay.
- Assigned ski lockers, facilitated activities such as the movie theater and activities room, and assisted with operations in the convenience store.
- Utilized systems such as TSW, HOTSOS, ShoreTel, and Google Docs to relay guest requests to housekeeping via HOTSOS or radio, and collaborated with the valet team, concierge, and activities department to ensure seamless guest experiences.
Rewards Program Coordinator
Quattro Finance Group
Durban, South Africa
03.2013 - 09.2017
- Assisted five executive financial advisors with the Momentum Multiply insurance awards program.
- Fostered relationships with clients and staff of Momentum, managing approximately 400 rewards clients each month. Provided online support for personal profiles and the Multiply website, addressing client queries, resolving issues, and helping clients achieve their goals and targets.
- Acted as an intermediary between clients and Momentum.
- Organized and participated in health and wellness days.
- Compiled and submitted monthly reports to all five advisors.
Education
Public Relations
Damelin College
12.2012
Skills
- Effective Communication
- Client and Vendor Relationship Management
- Professionalism and Integrity
- Organizational Skills and Attention to Detail
- Time Management and Prioritization
- Leadership and Team Development
Certification
- Forbes 5-star Customer Service Training - 2019
Timeline
Showroom Manager
Collective Design
11.2023 - 01.2025
Design Consultant
Collective Design
04.2022 - 10.2023
Patient Service Manager
Summit Community Care Clinic
01.2021 - 04.2022
Patient Service Representative
Summit Community Care Clinic
03.2020 - 12.2020
Guest Services and Concierge
Sorrel River Ranch Resort and Spa
04.2019 - 10.2019
Front Desk Associate
Breckenridge Grand Vacations
11.2018 - 04.2019
Rewards Program Coordinator
Quattro Finance Group
03.2013 - 09.2017
Public Relations
Damelin College
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