Ashleigh Parsons
Saratoga Springs,N.Y.
Summary
Dedicated employee with strong problem-solving abilities and excellent communication skills, with a proven track record of enhancing team productivity and achieving project deadlines. Has the ability to manage schedules, coordinate meetings and handle correspondence efficiently.
Overview
14
14
years of professional experience
Work History
Service Manager
Hoffman Homes
Ballston Spa, New York
08.2024 - 10.2024
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Ordered construction materials (Concrete, stone, topsoil, etc)
- Accept and inspect home deliveries
- Inspect homes after home owner moves in. Defect walks.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Resolved customer complaints in a timely manner.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Created standard operating procedures for all service functions.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Created employee work schedules to keep shifts properly staffed.
- Motivated and supported employees to maintain low turnover.
- Coordinated with sales and marketing teams to develop service offers and promotions.
- Oversaw daily operations of the service department, including scheduling and workflow management.
Executive Assistant
Hoffman Homes
Ballston Spa, New York
06.2023 - 08.2024
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Maintained confidential records and files related to executive operations.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Monitored incoming emails and responded accordingly in a timely manner.
- Maintained accurate records of deliveries, pickups, and other transactions.
- Developed a filing system for easy retrieval of documents as needed.
Administrative Accountant
New Country Car Motors Group
Saratoga Springs, NY
11.2022 - 06.2023
- Apply mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Scan documents for every sale from multiple dealership into the database.
- Figure profit from each vehicle sold.
Groomer/Doggy Daycare Attendant
Saratoga Pet Resort
Saratoga Springs, NY
08.2022 - 11.2022
- Cared for pets during owners' absences.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
Service Scheduler
New Country Car Motors Group
Saratoga Springs, NY
01.2022 - 08.2022
- Scheduled and confirmed appointments.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Answered telephones and directed calls to appropriate staff members.
Community Habilitation Worker
AIM services
Saratoga Springs, NY
11.2021 - 01.2022
- Planned and prepared healthy meals and snacks for clients.
- Maintained a clean and healthy environment for clients.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Food Delivery Driver
DoorDash
Saratoga Springs, NY
08.2021 - 01.2022
- Delivered meals from local restaurants to residential and business customer locations.
- Documented time of delivery to record completion of order.
- Provided excellent customer service
Bank Teller
Saratoga National Bank and Trust
Saratoga Springs, N.Y.
06.2019 - 01.2021
- Maintained strict compliance with banking standards, regulations, and laws
- Kept accurate drawer counts with correct handling of cash transactions
- Met customer needs consistently with knowledgeable and fast service.
Sales Associate
Levi's Outlet
Lake George, N.Y.
01.2011 - 12.2019
- Adapted to changing priorities and unexpected situations
- Assisted with receiving, pricing and merchandising
- Handled stressful situations professionally and multitasked with ease.
Medical Assistant
Adirondack Pulmonary Medicine
Glens Falls, N.Y.
02.2019 - 09.2019
- Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork
- Assisted clinicians with in-office procedures such as pulmonary function test and Technical treatments
- Maintained up-to-date system with current personal, financial, and clinical details for each patient.
Direct Support Assistant
NYS OPWDD
Schenectady, N.Y.
01.2014 - 10.2018
- Maintained schedules for medical and social needs, including transporting clients to appointments
- Encouraged patient independence with caring support for personal hygiene and mobility needs
- Assisted with client nutrition by shopping for healthy ingredients and preparing balanced meals.
Key Holder
Stewarts Shops
Lake Luzerne, N.Y.
01.2012 - 01.2013
- Handled store opening and closing with consistent attention to established requirements
- Maintained front-end security by teaching staff to observe customers and quickly notify loss prevention or management of concerns
- Directed daily store operations, including task delegation, merchandising, and customer service
Education
ONLINE COURSE -
Dog GroomingStratford University, Hadley-Luzerne Central School
06.2009
Bookkeeping Quickbooks Certification - Bookkeeping/Accounting
COURSERA - Intuit Quickbooks
Skills
- Bookkeeping/Accounting
- Organization Skills
- Strategic Planner
- Self Motivation
- Team scheduling
- Problem-solving aptitude
- Vendor Management
- Team building
- Reliability
- Multitasking
- Customer Relations
- Employee Training
- Operations Management
Timeline
Service Manager
Hoffman Homes
08.2024 - 10.2024
Executive Assistant
Hoffman Homes
06.2023 - 08.2024
Administrative Accountant
New Country Car Motors Group
11.2022 - 06.2023
Groomer/Doggy Daycare Attendant
Saratoga Pet Resort
08.2022 - 11.2022
Service Scheduler
New Country Car Motors Group
01.2022 - 08.2022
Community Habilitation Worker
AIM services
11.2021 - 01.2022
Food Delivery Driver
DoorDash
08.2021 - 01.2022
Bank Teller
Saratoga National Bank and Trust
06.2019 - 01.2021
Medical Assistant
Adirondack Pulmonary Medicine
02.2019 - 09.2019
Direct Support Assistant
NYS OPWDD
01.2014 - 10.2018
Key Holder
Stewarts Shops
01.2012 - 01.2013
Sales Associate
Levi's Outlet
01.2011 - 12.2019
ONLINE COURSE -
Dog GroomingStratford University, Hadley-Luzerne Central School
Bookkeeping Quickbooks Certification - Bookkeeping/Accounting
COURSERA - Intuit Quickbooks
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