Ashleigh Payton
Summary
Proactive professional with 5 years of experience and proven knowledge of customer-driven management and administrative/clerical task with an exposure to human resources and management experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Provider Relations Advocate
United Healthcare Group
01.2022 - Current
- Performed data entry into various systems to update provider records and process payments.
- Assisted with onboarding 125 new providers by providing training materials and support as needed.
- Slashed production by 15% by maintaining accuracy rate of 95% when investigating claim discrepancies within internal system.
- Managed day-to-day inquiries from providers via phone or chat within response time of 7 minutes.
Administrative Assistant Intern
Justin Moving Company
08.2020 - 06.2021
- Compiled data from multiple sources to generate reports and summaries.
- Typed, formatted and proofread correspondence and other documents.
- Organized and maintained accurate filing systems for documents and records.
- Developed proficient knowledge of office software, such as Microsoft Office and Adobe Creative Suite.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Social Media Content Analyst
Genpact
09.2018 - 04.2019
- Collaborated closely with cross-functional teams, including sales, marketing, finance, engineering and operations.
- Maintained data integrity and accuracy rate of 95% throughout analysis process in accordance with client contract terms.
- Reviewed report social media content in accordance with community guidelines set forth by client contract.
- Presented recommendations to senior leadership via meetings and proposals.
Shift Manager
RaceTrac
03.2017 - 04.2018
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
- Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently.
- Taught newly hired team members and shift managers business policies and procedures.
- Monitored inventory levels and placed orders when necessary, ensuring stock is at 100%.
Education
Associate of Science - Business Administration
Dallas College
Dallas, TX08.2023
High School Diploma -
Duncanville High School
Duncanville, TX06.2015
Skills
- Healthcare Industry Knowledge
- Customer Service
- Critical Thinking
- Problem-solving abilities
- Active Listening
- Microsoft Excel
- MS Office Suite
- Document Preparation
- Business Correspondence
- Data entry proficiency
- Teamwork and Collaboration
- Google Docs
Certification
- Human Resources Assistant, Dallas College - August 2023
Timeline
Provider Relations Advocate
United Healthcare Group
01.2022 - Current
Administrative Assistant Intern
Justin Moving Company
08.2020 - 06.2021
Social Media Content Analyst
Genpact
09.2018 - 04.2019
Shift Manager
RaceTrac
03.2017 - 04.2018
Associate of Science - Business Administration
Dallas College
High School Diploma -
Duncanville High School