Summary
Overview
Work History
Skills
Timeline
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Ashleigh Rawlings

Longbranch,WA

Summary

Friendly and results-driven professional with extensive experience at Close to Home Espresso, excelling in barista mentoring and drink preparation. Proven ability to enhance customer satisfaction through effective conflict resolution and team motivation. Adept at menu development and maintaining food safety compliance, ensuring a high-quality service environment.

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

8
8
years of professional experience

Work History

Manager/Barista

Close to Home Espresso
06.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Elderly Caregiver/Hospice Nurse

Private Care
12.2016 - Current
  • Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
  • Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
  • Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
  • Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
  • Conducted regular safety checks of equipment and facilities, preventing potential hazards.

Hotess

Sunset Grill & Bar
03.2017 - 05.2018
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Skills

  • Specialty drink preparation
  • Food safety compliance
  • Adaptability under pressure
  • Supply ordering
  • Scheduling coordination
  • POS system operation
  • Time management
  • Attention to detail
  • Cash handling
  • Exceptional customer service
  • Multitasking and organization
  • Friendly and outgoing

Timeline

Manager/Barista

Close to Home Espresso
06.2024 - Current

Hotess

Sunset Grill & Bar
03.2017 - 05.2018

Elderly Caregiver/Hospice Nurse

Private Care
12.2016 - Current

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Ashleigh Rawlings