Ashleigh Reece Shaver
Fountain City,IN
Summary
Organized and adaptable administrative professional skilled in multitasking, communication, and project coordination. Remain calm under pressure and excel in supporting others, managing schedules, and ensuring smooth daily operations.
Overview
9
9
years of professional experience
Work History
Business Development Representative
KEMBA Credit Union
09.2025 - Current
- Build and maintain relationships with local businesses, nonprofits, schools, and community partners to generate new membership opportunities.
- Represent the organization at community events, networking functions, and onsite visits to promote products and services.
- Identify and pursue new Select Employer Group (SEG) partnerships through outreach, presentations, and follow-up communication.
- Conduct onsite presentations for employees about financial wellness programs, credit union benefits, and available services.
- Maintain strong understanding of financial products, including checking, savings, loans, and digital banking tools.
- Develop and execute outreach strategies to expand brand awareness across assigned territories.
- Provide exceptional customer service and act as a positive representative of the credit union in the community.
- Schedule meetings, conduct follow-ups, and maintain detailed records of partner interactions.
- Assist in identifying growth opportunities and recommending improvements to outreach strategies.
- Conducted market research to identify emerging trends and competitive positioning.
MSR
Natco Credit Union
01.2024 - 09.2025
- Accurately process member transactions including deposits, withdrawals, loan payments, transfers, and check cashing.
- Balance cash drawer daily while maintaining accuracy and adhering to credit union policies.
- Provide exceptional member service by answering questions, resolving concerns, and offering support with digital banking tools.
- Verify member identification and follow all security, BSA, AML, and CIP procedures to ensure compliance.
- Educate members on available products and services, identifying opportunities to improve their financial well-being.
- Handle negotiable instruments
- Assist members with account inquiries, card issues, online banking, and transaction disputes.
- Maintain confidentiality and protect sensitive member information.
- Support branch operations by preparing documents, scanning items, and completing daily operational tasks as needed.
- Contribute to a positive and welcoming branch environment through teamwork, professionalism, and strong communication.
Assistant Branch Manager/Teller
Wayne Bank
02.2023 - 01.2024
- Accurately processed customer transactions including deposits, withdrawals, payments, transfers, and check cashing.
- Balanced cash drawer daily with consistent accuracy and adherence to branch policies.
- Identified customer needs and recommended appropriate banking products and services.
- Verified identification, monitored for suspicious activity, and followed all Bank Secrecy Act (BSA), AML, and CIP regulations.
- Assisted customers with digital banking services, card issues, and account inquiries.
- Maintained a high level of customer service by resolving concerns professionally and efficiently.
- Prepared, scanned, and verified documents to ensure accuracy and compliance.
- Supported branch teammates by assisting with operational tasks during peak hours.
- Ensured secure handling of cash, negotiable items, and confidential information.
- Supervised daily branch operations, ensuring compliance with policies, procedures, and regulatory requirements.
- Provided leadership, coaching, and support to tellers and bankers to maintain excellent service and operational accuracy.
- Oversaw cash management, vault balancing, ATM reconciliation, and branch audits.
- Assisted with hiring, onboarding, training, and performance development for branch employees.
- Handled escalated customer issues, providing solutions to strengthen relationships and retain members.
- Monitored branch performance metrics and contributed to reaching sales and service goals.
- Performed dual control functions and approved transactions requiring managerial authorization.
- Conducted account reviews, quality checks, and daily branch documentation to ensure accuracy and compliance.
- Collaborated with leadership to implement new initiatives, improve workflow, and enhance member experience.
- Maintained a strong knowledge of products and services to support staff and drive referrals and cross-selling.
Program Manager
Adaptive Nursing & Healthcare Services
06.2021 - 11.2021
- Oversaw daily operations of home care programs, ensuring services were delivered safely, accurately, and in compliance with state regulations.
Supervised and supported direct care staff, including scheduling shifts, assigning cases, and addressing performance or attendance issues.
Coordinated client care plans by communicating with caregivers, clients, families, and healthcare providers to ensure needs were met.
Conducted in-home visits to evaluate service quality, verify care delivery, and maintain strong client relationships.
Managed staffing levels by recruiting, interviewing, onboarding, and training new caregivers.
Responded promptly to client issues, service gaps, and emergency staffing needs while remaining calm under pressure.
Maintained accurate documentation, including care plans, incident reports, compliance records, and progress updates.
Scheduler
Reid Health
09.2020 - 04.2021
- Reschedule patients when necessary due to provider call-ins, emergencies, or approved time off, and communicate these changes to the affected patients and clinical staff.
- Accurately schedule, cancel, and reschedule patient appointments (e.g., evaluations, follow-ups, ongoing treatments, tests, and procedures) based on the patient's needs, urgency, and provider/facility availability.
- Schedule appointments according to individual provider's or department's scheduling protocols and templates to ensure efficient use of time and resources
Customer Service Representative
Wolverine Worldwide
06.2017 - 06.2020
- Assist consumers as quickly and efficiently as possible
- Document appropriate information for each contact in a personalized consumer file
- Connect with consumers across multiple channels of communication including phone, email and live chat
- Brand knowledge for 11 brands
- Training new employees
- I was part of a buddy system for new employees on the floor
- In this position, I was approached by my supervisor at the time concerning becoming her team lead as she trusted me and often let me handle consumer conflicts and answer questions people brought to her she felt I could handle.
Education
Associate - Business Administration
Ivy Tech Community College
Richmond, IN01.2017
Skills
- Customer Service & Relationship Building
- Business Development & Outreach
- Communication (Written & Verbal)
- Banking Operations & Cash Handling
- CRM & Microsoft Office (Word, Excel, Outlook, Teams)
- Scheduling & Administrative Support
- Problem-Solving & Conflict Resolution
- Organizational & Time Management Skills
- Experience with programs such as: SAP, Sharetec, & Salesforce
Timeline
Business Development Representative
KEMBA Credit Union
09.2025 - Current
MSR
Natco Credit Union
01.2024 - 09.2025
Assistant Branch Manager/Teller
Wayne Bank
02.2023 - 01.2024
Program Manager
Adaptive Nursing & Healthcare Services
06.2021 - 11.2021
Scheduler
Reid Health
09.2020 - 04.2021
Customer Service Representative
Wolverine Worldwide
06.2017 - 06.2020
Associate - Business Administration
Ivy Tech Community College
Additional Information
- References available upon request