Ashleigh Roberts Botello
Fountain City,IN
Summary
Dedicated professional with extensive experience in customer service, banking, and hospitality. Demonstrated success in fast-paced environments, effectively resolving customer issues and fostering strong relationships. Highly organized and detail-oriented, consistently achieving outstanding results. Bilingual in Spanish, committed to delivering exceptional service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ASSISTANT MANAGER
Cancun Mexican Restaurant 4
Clio, MI
11.2024 - 03.2025
- Supervised daily restaurant operations, ensuring smooth service and staff efficiency.
- Trained, scheduled, and supported team members to maintain high performance and morale.
- Handled cash deposits, balanced registers, and oversaw financial transactions with accuracy.
- Delivered excellent customer service by resolving concerns quickly and professionally.
LEASING AGENT
Haley Residential
Fenton, MI
10.2023 - 02.2024
- Managed 9 buildings and approximately 200 residents with a focus on maintaining high occupancy rates and resident satisfaction.
- Diligently renewed leases, communicated with new leads, and conducted regular follow-ups with residents to ensure their needs were met promptly and efficiently.
- Demonstrated strong organizational skills by maintaining accurate records and managing multiple tasks simultaneously.
ASSOCIATE BANKER
JPMorgan Chase & Co
Michigan
03.2022 - 07.2023
- Consistently achieved the highest customer experience scores in the branch, ending 2022 with a 92% overall satisfaction rate, showcasing a strong commitment to customer service.
- Provided comprehensive banking services to a diverse clientele, including Spanish-speaking customers, demonstrating fluency in Spanish and cultural sensitivity.
- Resolved a wide range of customer issues, such as account closures and wire transfers, with efficiency and attention to detail.
- Proactively assisted customers with digital banking options, helping them navigate the app and online banking services, reflecting a dedication to continuous learning and problem-solving.
HOSTESS/CASHIER/WAITRESS
Fiesta Charra
Lansing, MI
10.2020 - 03.2021
- Meticulously managed transactions using the POS system, ensuring accuracy and efficiency in all financial interactions.
- Swiftly and successfully resolved conflicts, resulting in enhanced customer satisfaction and loyalty, demonstrating strong problem-solving skills.
- Acted as a manager, taking on additional responsibilities and demonstrating leadership potential.
- Warmly greeted new and returning customers, using their names when seen, developing relationships resulting in customer loyalty.
SANDWICH ARTIST/CASHIER
Subway
Richmond, IN
09.2019 - 02.2020
- Efficiently managed drive-through services, including taking orders, processing payments, and delivering food, ensuring a seamless customer experience.
- Prepared raw and cooked food materials to cook over 30 menu items.
SALES ASSOCIATE
American Eagle Outfitters
Richmond, IN
08.2019 - 11.2019
- Processed credit card transactions using the POS system, ensuring accuracy and security.
- Assisted with returns, stocked the sales floor, and maintained a clean service environment.
- Provided pleasant customer service, creating a positive shopping experience for customers.
Education
High School Diploma - undefined
Northeastern High School
Fountain City, IN05.2020
Skills
- Proficiency in Microsoft Office
- Leadership abilities
- Cash handling expertise
- Communication proficiency
- Organizational efficiency
- Retail sales tactics
- Food safety standards
- Excellence in customer service
- Serving methods in food service
- Stock control skills
- Familiarity with POS technology
- Host/hostess experience in dining establishments
Certification
ServSafe Alcohol - Present
LANGUAGES
Spanish - Fluent
English - Expert
ADDITIONAL INFORMATION
- Ranked third in my high school graduating class of ninety-nine people, with a GPA greater than 4.0, and graduated with an academic honors diploma.
- Received four awards in Spanish throughout high school for maintaining above a 95% average.
- Served as President of the Spanish Club and participated in Fine Arts and Science academic teams.
- Excelled as the number one singles player for tennis in the last two years of high school.
- Throughout my work experience, I have consistently built strong relationships with customers, making them feel welcomed and valued.
Timeline
ASSISTANT MANAGER
Cancun Mexican Restaurant 4
11.2024 - 03.2025
LEASING AGENT
Haley Residential
10.2023 - 02.2024
ASSOCIATE BANKER
JPMorgan Chase & Co
03.2022 - 07.2023
HOSTESS/CASHIER/WAITRESS
Fiesta Charra
10.2020 - 03.2021
SANDWICH ARTIST/CASHIER
Subway
09.2019 - 02.2020
SALES ASSOCIATE
American Eagle Outfitters
08.2019 - 11.2019
High School Diploma - undefined
Northeastern High School