Ashleigh Roseberry
Jacksonville,FL
Summary
Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems. Expert in customer relations and documentation. Skilled at building connections with customers to promote success. Accomplished in optimizing outreach strategies and improving program operations to maximize effectiveness and resource utilization. Knowledgeable about in-person and online means for reaching members of the community.
Overview
16
16
years of professional experience
Work History
Real Estate Services Senior Associate
Meadows & Ohly
10.2023 - Current
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and organization.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Boosted overall team morale by creating positive work environment and encouraging open communication channels among colleagues.
- Built relationships with clients to establish new contracts.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Took notes and dictation at meetings.
- Volunteered to help with special projects of varying degrees of complexity.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Patient Advocate
Baptist Medical Center
10.2020 - 10.2023
- Investigated and resolved patient complaints and grievances
- Streamlined grievance process, resulting in timely responses to patient inquiries and concerns.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Maintained accurate records of patient interactions, ensuring compliance with regulatory requirements while promoting transparency within organization.
- Collaborated with Risk, Quality, Billing, Case Management, Privacy and Nursing teams for better patient care and experience.
- Analyzed trends in patient feedback to identify areas of opportunity for improvement and develop targeted interventions aimed at enhancing overall satisfaction levels.
- Educated patients on their rights and responsibilities, fostering trust and understanding between all parties involved in care process.
- Improved hospital ratings through diligent monitoring of patient feedback and implementing necessary improvements.
- Conducted regular audits of patient satisfaction data to identify areas requiring improvement or process optimization efforts.
- Reduced patient complaints by consistently following up on issues and ensuring effective communication among staff members.
- Co-Led Patient Family Advisory Council
- Principal participant in Ethics Committee Consult Service providing staff with clear objectives on ethically complex patients.
Bloodless Program Coordinator
Baptist Medical Center
05.2013 - 10.2023
- Assisted patients with emergent situations, hospital transfers, physician referrals, appointments and insurance questions
- Championed program improvement initiatives based on stakeholder feedback, demonstrating adaptability and commitment to excellence.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Developed and maintained relationships with external partners to facilitate program operations.
- Led training sessions for staff and volunteers, fostering knowledgeable and cohesive team environment.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Organized events and workshops to engage participants, enhancing their learning experience within program framework.
Property Manager
Condominium Concepts Management, Inc.
10.2012 - 06.2013
- Accountable for all property operations across 153 units.
- Maintained detailed records of tenant interactions, and maintenance requests for accurate recordkeeping.
- Assisted in yearly budget preparation as well as maintain expenses within budget guidelines.
- Managed budgets effectively, reviewing expenses regularly and negotiating favorable contracts with vendors.
- Established preventative maintenance schedules to minimize downtime of facilities while maximizing cost efficiency.
- Monitored timely receipt and reconciliation of assessment collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Office Assistant
Helzberg Diamonds
10.2009 - 12.2010
- Execute daily operations to assist in achieving sales volume and profit goals
- Process all transactions in accordance with company policies and procedures
- Resolve any customer complaints or escalate when needed
- Perform semiannual operational audits and inventory counts.
Assistant Property Manager
Tarragon Management, Inc.
10.2008 - 09.2009
- Maintained over 85% resident occupancy at all times for 240 unit property
- Conducted weekly evaluations of current marketing strategies and adjusted as needed
- Collected rent for all units and transferred aging accounts to collections
- Proofed leasing paperwork and processed all move-ins and move-outs
- Cross-trained as Manager to perform weekly variances
- Created punch list for maintenance.
Education
International Baccalaureate Diploma -
Stanton College Preparatory School
Jacksonville, FL05.2003
Skills
- Account Management
- Clear/Concise Communication
- Active Listening
- Conflict Resolution
- Relationship Building
- Regulatory Compliance
- Sales and Marketing
- MRI accounting software
- Cloud-Based File Management
Timeline
Real Estate Services Senior Associate
Meadows & Ohly
10.2023 - Current
Patient Advocate
Baptist Medical Center
10.2020 - 10.2023
Bloodless Program Coordinator
Baptist Medical Center
05.2013 - 10.2023
Property Manager
Condominium Concepts Management, Inc.
10.2012 - 06.2013
Office Assistant
Helzberg Diamonds
10.2009 - 12.2010
Assistant Property Manager
Tarragon Management, Inc.
10.2008 - 09.2009
International Baccalaureate Diploma -
Stanton College Preparatory School
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