Ashleigh Roseberry
Jacksonville,FL
Summary
Dynamic Senior Property Management Associate with a proven track record in enhancing tenant satisfaction through effective communication and conflict resolution. Skilled in strategic development and regulatory compliance, adept at managing complex portfolios while fostering strong client relationships and driving operational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
SENIOR PROPERTY MANAGEMENT ASSOCIATE
Meadows & Ohly
Jacksonville, FL
10.2023 - Current
- Successfully manage a portfolio of over 1 million square feet of commercial, mixed-use medical office buildings.
- Identify areas for improvement, proposing actionable solutions to streamline operational efficiency.
- Manage multiple competing priorities while delivering exceptional results for clients and the organization.
- Maintain strong client relationships through clear communication and timely project updates.
- Address inquiries and complaints swiftly, increasing tenant satisfaction by 67%.
- Participate in education courses to remain up to date on building codes, and fire safety standards.
- Track and manage vendor and tenant COIs, ensuring compliance with limitations and expiration dates.
- Conduct regular property inspections to proactively mitigate potential hazards.
PATIENT ADVOCATE
Baptist Medical Center
Jacksonville, FL
10.2020 - 10.2023
- Resolved patient complaints and grievances through thorough investigation and prompt action.
- Ensured compliance with regulatory agency requirements by maintaining up-to-date knowledge.
- Collaborated with Risk, Quality, Billing, Case Management, Privacy, and Nursing leaders to recommend improvements and reduce deficiencies.
- Developed educational content and actively participated in leadership training for staff.
- Enhanced hospital satisfaction ratings by 35% through effective monitoring of patient feedback and implementing improvements.
- Co-led Patient Family Advisory Council to strengthen patient engagement initiatives.
- Contributed to Ethics Committee Consult Service by advising staff on complex ethical patient issues.
BLOODLESS PROGRAM COORDINATOR
Baptist Medical Center
Jacksonville, FL
05.2013 - 10.2023
- Facilitated patient assistance during emergent situations, hospital transfers, and physician referrals.
- Championed program improvement initiatives based on stakeholder feedback to enhance service delivery.
- Managed budget and resources for simultaneous execution of multiple programs.
- Conducted community seminars and open houses to boost patient awareness.
- Collaborated with facility staff and external providers to refer patients for treatment.
- Amended inpatient documentation system-wide and updated marketing materials.
- Strengthened patient referral sources by solidifying relationships with physicians and surgeons.
PROPERTY MANAGER
Condominium Concepts Management, Inc.
Jacksonville, FL
04.2006 - 06.2013
- Oversaw operations of two properties, a 22-story building with 209 units and a 153-unit property.
- Coordinated with vendors to schedule and ensure timely project completion.
- Assisted in annual budget preparation and maintained expenses within allocated guidelines.
- Collected, posted, and deposited all monthly assessments daily.
- Processed accounts receivable and accounts payable efficiently.
- Managed assessment payments from homeowners and coordinated ACH withdrawals.
- Facilitated aggressive collection of delinquent accounts, filing liens as necessary.
- Hired, trained, and supervised on-site staff to achieve operational objectives.
Education
INTERNATIONAL BACCALAUREATE DIPLOMA -
Stanton College Preparatory School
Jacksonville, FL05.2003
Skills
- Sales and marketing expertise
- Account management
- Clear and concise communication
- EMR and MRI software proficiency
- Conflict resolution strategies
- Regulatory compliance knowledge
- Relationship building
- Microsoft and Adobe proficiency
- Schedule management
- Strategic development
Certification
07/2024 - Licensed Real Estate Agent, State of Florida
11/2024 - First Aid/CPR, American Heart Association
Timeline
SENIOR PROPERTY MANAGEMENT ASSOCIATE
Meadows & Ohly
10.2023 - Current
PATIENT ADVOCATE
Baptist Medical Center
10.2020 - 10.2023
BLOODLESS PROGRAM COORDINATOR
Baptist Medical Center
05.2013 - 10.2023
PROPERTY MANAGER
Condominium Concepts Management, Inc.
04.2006 - 06.2013
INTERNATIONAL BACCALAUREATE DIPLOMA -
Stanton College Preparatory School