Ashleigh Scharmer
Groton,MA
Summary
Highly-motivated and reliable employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Experienced in Microsoft office, team-leadership, and conducting comprehensive background investigations with a high level of understanding for compliance and regulation.
Overview
6
6
years of professional experience
Work History
Onboarding Specialist
Insync Staffing
05.2022 - 03.2024
- Maintained accurate records of all new hire documentation in compliance with applicable laws and regulations.
- Conducted reference checks, education verifications and employment history verifications.
- Identified discrepancies in applicant backgrounds which required further investigation or review.
- Created and submitted reports regarding background investigations, highlighting special findings.
- Researched state laws regarding hiring practices to ensure compliance with applicable regulations.
Customer Care Specialist
United Healthcare
01.2021 - 05.2022
- Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Educated customers where applicable to alleviate need for future contact.
Retention Specialist
Xfinity Comcast
06.2018 - 01.2020
- Implemented creative solutions to deal with special circumstances.
- Answered incoming customer inquiries via phone, email and live chat.
- Resolved customer complaints promptly and professionally.
Front Desk Manager
Thai on the Fly
Westford, MA
02.2018 - 01.2020
- Assisted with training new staff members on front desk procedures and policies.
- Maintained cleanliness standards for all service areas
- Ensured compliance with all food safety regulations and sanitation standards.
- Resolved customer complaints in a professional manner
Education
High School Diploma -
Groton Dunstable Regional
Groton, MA06-2011
Some College (No Degree) -
Salem State University
Salem, MASkills
- Pre-Employment Screening
- Customer Relationship Management
- Documentation and Recordkeeping
- Microsoft Office
- Effective Communication
- Adaptability and Flexibility
References
References available upon request.
Timeline
Onboarding Specialist
Insync Staffing
05.2022 - 03.2024
Customer Care Specialist
United Healthcare
01.2021 - 05.2022
Retention Specialist
Xfinity Comcast
06.2018 - 01.2020
Front Desk Manager
Thai on the Fly
02.2018 - 01.2020
High School Diploma -
Groton Dunstable Regional
Some College (No Degree) -
Salem State University
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