Ashleigh Schmidt
Summary
Competent and knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated.
Overview
11
11
years of professional experience
Work History
Behavioral Health Technician
Community Alternatives Inc
02.2019 - Current
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Prepared and submitted daily reports to management.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
Assistant Manager
Regal Cinemas
07.2015 - 02.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Lead Cashier
PetSmart
07.2013 - 07.2015
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
Education
Bachelor of Arts - Psychology
Youngstown State University
Youngstown, OH12.2012
Skills
- Conflict de-escalation
- Documentation skills
- Computer Proficiency
- Complaint Handling
- Mental Health Support
- Conflict Resolution
- Multicultural Competence
- Crisis Intervention
- Time Management Skills
- Decision-Making
- Problem-solving abilities
Timeline
Behavioral Health Technician
Community Alternatives Inc
02.2019 - Current
Assistant Manager
Regal Cinemas
07.2015 - 02.2019
Lead Cashier
PetSmart
07.2013 - 07.2015
Bachelor of Arts - Psychology
Youngstown State University
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