Ashleigh Smith
Columbus,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals
Overview
16
16
years of professional experience
1
1
Certification
Work History
Receipt Roster
Quadax, Inc.
10.2022 - 05.2024
- Responsible for incoming monies for several clients, including Insurance payments, credit card payments, and personal check payments.
- Responsible for posting both patient and insurance checks for multiple clients.
- Responsible for keeping record of all incoming payments for each client using excel spreadsheet.
- Responsible for making sure insurance companies are paying according to negotiated fee schedule and keeping record of all repetitive underpays from insurance companies using excel spreadsheet.
- Identified Insurance underpayments, and called insurance companies regarding underpayment issues to have claims reprocessed and paid according to correct contracted fee schedule agreement.
- Identified any refunds owed to Insurance companies or patients.
- Responsible for running financial report each month for each client and making sure all incoming monies match spreadsheets for end of month reconciliations.
Payment Poster
ACU-Serve
04.2021 - 09.2022
- Processed incoming payments from patients and insurance companies in timely manner.
- Posted payments for insurance companies, including Medicare and Medicaid, by accurately entering data into system.
- Assisted in resolving payment issues, such as rejections or delayed payments due to incorrect coding or missing information.
- Researched discrepancies between patient accounts and remittance advice received from insurance carriers.
- Processed payments and adjustments to patient accounts.
Financial Analyst
The Hughston Clinic
09.2016 - 03.2021
- Prepared refund request forms and supporting documentation for insurance and patient refunds.
- Issued patient and insurance refunds checks.
- Answered average of 30 calls day, addressing patient billing and payment inquiries.
- Processed and posted patient payments.
- Corrected adjustments and moved money between accounts to correct billing errors when needed.
- Participated in team meetings to manage and plan best patient care.
Occupational Therapy Aide
The Hughston Clinic
04.2013 - 09.2016
- Prepared occupational therapy treatment areas and rooms for patients.
- Escorted patients to occupational therapy treatment areas.
- Relayed concerns and questions to therapist.
- Restocked and ordered supplies.
- Assisted patient with rehabilitative exercises per therapist's instructions.
- Performed clerical, administrative and secretarial duties-answered phones, scheduled post-operative and follow up therapy appointments.
Financial Counselor
The Hughston Clinic
12.2007 - 04.2013
- Performed follow up calls to collect outstanding balances from patients who were unable to make payments at time of service.
- Documented all interactions with patients regarding billing issues in timely manner.
- Provided assistance in resolving coding errors that resulted in inaccurate billings.
- Counseled patients on financial obligations associated with their medical care.
- Processed credit card payments accurately and securely.
- Worked closely with insurance companies to ensure accurate reimbursement for services rendered.
- Provided clear explanations of billing policies and procedures to both internal and external customers.
- Researched discrepancies between charges and payments received from insurance companies or other sources.
- Reviewed accounts receivable reports to identify delinquent payments from insurance companies or patients.
- Analyzed patient account data and determined payment plans based on individual needs.
- Developed rapport with patients to discuss sensitive financial matters in professional manner.
- Identified potential bad debt write-offs by analyzing patient accounts.
- Maintained knowledge of current health care regulations related to billing practices.
- Assisted patients in understanding details of their bills, including deductibles and co-pays.
- Performed cash reconciliations for patient accounts ensuring accuracy of records.
- Processed payments accurately and efficiently in timely manner.
- Assisted in maintenance of patient accounts to ensure accuracy of information including demographic, insurance and financial data.
- Reviewed daily reports to identify any discrepancies or errors in patient account balances.
- Answered incoming calls from patients regarding billing inquiries and resolved customer service issues.
Education
Certificate Program - Certified Life And Health Insurance Specialist
Columbus Technical College
Columbus, GA01.2006
High School Diploma -
Hardaway High School
Columbus, GA06.2000
Skills
- Strong Organization
- Verbal and written communication
- Data Entry
- Client Service
- Telephone Etiquette
- Customer Service
- Problem-Solving
- Attention to Detail
- Punctual and Reliable
- Microsoft Office
Certification
CPAR-Certified Patient Account Representative, Columbus, GA, 07/01/19
Timeline
Receipt Roster
Quadax, Inc.
10.2022 - 05.2024
Payment Poster
ACU-Serve
04.2021 - 09.2022
Financial Analyst
The Hughston Clinic
09.2016 - 03.2021
Occupational Therapy Aide
The Hughston Clinic
04.2013 - 09.2016
Financial Counselor
The Hughston Clinic
12.2007 - 04.2013
Certificate Program - Certified Life And Health Insurance Specialist
Columbus Technical College
High School Diploma -
Hardaway High School
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