Ashleigh Smith
TOWNVILLE
Summary
Administrative professional with 6 years of experience in enhancing team productivity and customer satisfaction through effective scheduling, administrative support, and customer service. Demonstrates strong skills in social media management, technology training, and money handling, contributing to streamlined operations and improved service delivery. Committed to fostering a collaborative work environment and seeking opportunities to leverage skills in a dynamic setting.
Experienced with developing comprehensive marketing plans that align with business objectives. Utilizes consumer insights and market trends to craft targeted campaigns. Track record of fostering strong team collaboration and driving measurable results.
Overview
6
6
years of professional experience
Work History
Marketing Manager/Manager of Operations
Keller Williams Realty
06.2024 - Current
- Coordinated schedules and communications, improving team productivity and collaboration.
- Implemented filing systems, boosting document retrieval speed and accuracy.
- Organized events and meetings, ensuring seamless execution and high attendee satisfaction.
- Streamlined administrative processes, boosting office efficiency. Managed schedules, coordinated meetings, and handled correspondence, enhancing team productivity.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Optimized website content for improved search engine rankings and increased web traffic.
Shift Manager
Bountyland Quick Stop
01.2021 - 05.2024
- Managed daily shift operations, enhancing team efficiency and customer satisfaction.
- Led shift operations, optimised staffing schedules, and implemented inventory management protocols, resulting in enhanced operational efficiency and customer satisfaction.
- Streamlined checkout processes, reducing average transaction time and boosting overall store productivity. Consistently met sales targets through effective team leadership.
Shift Lead
Publix
12.2018 - 01.2021
- Managed checkout operations, ensuring accurate transactions and customer satisfaction.
- Resolved customer inquiries, enhancing service efficiency and loyalty.
- Trained new team members, improving service delivery and team cohesion.
- Implemented inventory checks, reducing discrepancies and improving stock accuracy.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Education
High School Diploma -
American Academy of Pinecrest
01.2014
Skills
- Customer Service
- Scheduling
- Administrative Support
- Social Media Management
- Technology Trainer
- Social Media Marketing
- Check Processing
- Money Handling
- Digital marketing
- Social media marketing
- Staff management
- Customer relationship management (CRM)
- Brand promotion
Timeline
Marketing Manager/Manager of Operations
Keller Williams Realty
06.2024 - Current
Shift Manager
Bountyland Quick Stop
01.2021 - 05.2024
Shift Lead
Publix
12.2018 - 01.2021
High School Diploma -
American Academy of Pinecrest
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