Ashleigh Sneed
Oklahoma City,OK
Summary
Detail-oriented team player with strong organizational skills, a positive attitude, and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Client Support Specialist
Paycom
07.2021 - Current
- Successfully managed 192 client contracts providing excellent customer service through a multitude of communication platforms including email, system inquiries, and phone calls. Enhanced client satisfaction by addressing and resolving support issues in timely manner.
- Boosted customer retention rates through effective problem-solving and prompt communication.
- Reduced response times with thorough monitoring of incoming inquiries and prioritizing urgent cases.
- Collaborated closely with cross-functional teams to ensure comprehensive resolution for client needs, documenting all calls to ensure seamless interaction between support teams.
- Maintained detailed documentation on client interactions, identifying trends and areas for improvement.
- Expanded product knowledge by participating in ongoing training sessions and staying informed on industry updates.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
- Contributed to team success by sharing best practices and collaborating on challenging cases with colleagues.
- Managed multiple tasks simultaneously, ensuring all deadlines were met without compromising quality standards.
- Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery.
- Developed strong relationships with key account stakeholders, establishing trust as reliable point of contact for ongoing support needs.
- Increased customer loyalty through personalized follow-up communications after successful issue resolution.
- Assisted in creation of internal resources such as FAQs, knowledge base articles, and training materials to improve overall team efficiency when addressing common client concerns.
- Provided constructive feedback to development teams regarding product enhancements based on real-time user experiences.
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Fostered inclusive and supportive team environment by offering assistance to colleagues when needed, leading to increased overall performance.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Cross-trained and provided backup support for organizational leadership.
- Responded proactively and positively to rapid change.
- Maintained client accounts by providing excellent customer service, proactively anticipated clients need, and acting accordingly to ensure payroll was processed timely and with 100% accuracy.
- Assisted clients with use of system, providing training when necessary to ensure customer ease of use and satisfaction.
Retail Store Manager
CVS Pharmacy
07.2009 - 07.2021
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Boosted 14-20 employee retention rates at a time by fostering positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Streamlined store operations through implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Maintained clean and organized store appearance to enhance overall shopping experience for customers.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Upheld brand identity standards within store location through consistent signage presentation merchandise displays following corporate guidelines.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Exceeded sales goals by up to 20% and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed annual store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Submitted orders for new inventory weekly.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Created employee schedules to align coverage with forecasted demands.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Bachelor Of Science - Business Administration
Southern Nazarene University
Bethany, OK05.2023
High School Diploma - General Studies
Del City High School
Del City, OK05.2006
Skills
- Customer Service
- Hiring and Training
- Excellent Written Communication
- Schedule oversight
- Administration and Reporting
- Professional Demeanor
- Reliability
- Teamwork, Leadership and Collaboration
- Relationship Building
- Managing Operations and Efficiency
- Preventive Maintenance
- Problem-solving abilities
- Task Prioritization and Time Management
- Adaptability
- Attention to Detail
- Proficient in MS Office
- Decision-Making
- Strong Work Ethic
Accomplishments
- Leadership Award- September 2022
- Teamwork Award-October 2022
- Awarded Executive Specialist Level-October 2023
- Awarded Five Star Specialist- September 2023, October 2023, December 2023, and January 2024
- Top 20 Specialist- January 2024
Timeline
Client Support Specialist
Paycom
07.2021 - Current
Retail Store Manager
CVS Pharmacy
07.2009 - 07.2021
Bachelor Of Science - Business Administration
Southern Nazarene University
High School Diploma - General Studies
Del City High School